Great Day Improvements
Customer Service Representative
Champion Window is looking for experienced Customer Service agents at its Sharonville headquarters. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring customers receive a quality phone experience.
Responsibilities
Inbound customer phone calls
Scheduling customer estimate appointments
Assisting customers with service inquiries
Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
Data entry
Call quality assurance
Reporting
Other duties as assigned
Qualifications
1-3 years’ experience working in a customer service, office or call center environment
Excellent customer service skills both written and verbal
Strong, accurate data entry skills
Process focused – structure and consistency is key
Strong attention to detail
The ability to successfully work as part of a team
Self‑starter
Ability to multi‑task
Appointments Plus/CRM knowledge a plus
Benefits Competitive compensation package includes medical, dental, vision, disability coverage, 401(k), flex spending account and more.
Equal Employment Opportunity Champion Window is an Equal Employment Opportunity Employer. If you need assistance with completing the online application due to a disability, please contact Champion Window. Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industry Consumer Services
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Responsibilities
Inbound customer phone calls
Scheduling customer estimate appointments
Assisting customers with service inquiries
Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
Data entry
Call quality assurance
Reporting
Other duties as assigned
Qualifications
1-3 years’ experience working in a customer service, office or call center environment
Excellent customer service skills both written and verbal
Strong, accurate data entry skills
Process focused – structure and consistency is key
Strong attention to detail
The ability to successfully work as part of a team
Self‑starter
Ability to multi‑task
Appointments Plus/CRM knowledge a plus
Benefits Competitive compensation package includes medical, dental, vision, disability coverage, 401(k), flex spending account and more.
Equal Employment Opportunity Champion Window is an Equal Employment Opportunity Employer. If you need assistance with completing the online application due to a disability, please contact Champion Window. Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industry Consumer Services
#J-18808-Ljbffr