Milan Laser Hair Removal
Call Center Customer Service Representative - Part Time
Milan Laser Hair Removal, Omaha, Nebraska, us, 68197
Call Center Customer Service Representative - Part Time
Location: Omaha, Nebraska – In-Person. Part-time.
Role This role is the launching point for your Milan career. You’ll join a supportive team, learn the business from the inside out, and build the foundation needed to advance into:
A steady and engaging call center role
A team that invests in your training and development
Higher‑earning sales positions and future opportunities across Milan’s corporate and field teams
This part‑time opportunity offers the same exposure, training, and development as our full‑time roles, with added scheduling flexibility to fit your life.
About The Role You will support clients across the country through inbound calls, emails, and chat. You will help with appointments, answer questions about their hair‑free journey, resolve account needs, and guide new callers who are exploring a consultation. Every interaction should create a great client experience that feels clear, helpful, and personal.
This is high‑volume, fast‑paced work. You will balance accuracy, efficiency, and strong service while delivering consistent client experiences that reflect Milan’s standards.
Compensation
Base Pay: $17 per hour
Additional earnings through hourly differentials and commission
Top performers earn $20–$22 per hour total
Schedule
16–22 hours per week
Shifts are 4–5 hours each
Morning, evening, and weekend options
Business Hours
Monday–Thursday: 7:30 a.m.–8 p.m.
Friday–Saturday: 7 a.m.–8 p.m.
Sunday: 8 a.m.–6:30 p.m.
Part‑time roles are not eligible for full‑time benefits, though full‑time opportunities are frequently available.
What You’ll Do
Respond to inbound calls, emails, texts, and chat from current clients
Support appointment scheduling and assist with account questions
Deliver empathetic, confident, solutions‑focused service
Assist inbound phone leads and book consultations when appropriate
Follow standard processes and scripting to ensure consistency
Document all client interactions accurately and completely
Meet productivity and customer service expectations
Participate in coaching, performance discussions, and development activities
Support new initiatives and team improvements
Minimum Requirements
High school diploma or equivalent
One year of customer service experience in a fast‑paced environment
Ability to manage multiple communication channels at once (calls, email, chat)
Strong written and verbal communication skills
Must type at least 60 words per minute
Proven reliability, professionalism, and strong attendance
Ability to maintain confidentiality and handle sensitive client information
Comfortable working in a structured, metric‑driven call center environment
Preferred Experience
Call center experience
Experience supporting customers via phone, chat, or email
Experience with appointment scheduling or multi‑channel service environments
Behavioral Strengths
Customer Obsessed: Creates positive, supportive client experiences
Drive for Results: Works with personal ownership and meets expectations
Coachable: Open to feedback and eager to grow
Calm Under Pressure: Performs well in high‑volume environments
Collaborative: Communicates clearly and works well within a team
Availability Requirements
16 to 22 hours per week
Ability to work morning, evening, or weekend shifts
Why You’ll Love Working Here You will be part of a fun, successful, and hardworking team that takes pride in creating great client experiences every day. The environment is supportive, energetic, and focused on helping you grow your skills and your career. We also offer strong benefits and real advancement opportunities. Many team members move into roles such as Client Coordinator, Quality and Training, Corporate business operations, or Field sales supporting more than 400 clinics.
Part‑time employees receive competitive pay, bonus potential, and a positive, supportive, people‑first environment. Full‑time opportunities with full benefits are posted regularly and part‑time team members are encouraged to apply.
Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available. Equal Opportunity Employer.
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Role This role is the launching point for your Milan career. You’ll join a supportive team, learn the business from the inside out, and build the foundation needed to advance into:
A steady and engaging call center role
A team that invests in your training and development
Higher‑earning sales positions and future opportunities across Milan’s corporate and field teams
This part‑time opportunity offers the same exposure, training, and development as our full‑time roles, with added scheduling flexibility to fit your life.
About The Role You will support clients across the country through inbound calls, emails, and chat. You will help with appointments, answer questions about their hair‑free journey, resolve account needs, and guide new callers who are exploring a consultation. Every interaction should create a great client experience that feels clear, helpful, and personal.
This is high‑volume, fast‑paced work. You will balance accuracy, efficiency, and strong service while delivering consistent client experiences that reflect Milan’s standards.
Compensation
Base Pay: $17 per hour
Additional earnings through hourly differentials and commission
Top performers earn $20–$22 per hour total
Schedule
16–22 hours per week
Shifts are 4–5 hours each
Morning, evening, and weekend options
Business Hours
Monday–Thursday: 7:30 a.m.–8 p.m.
Friday–Saturday: 7 a.m.–8 p.m.
Sunday: 8 a.m.–6:30 p.m.
Part‑time roles are not eligible for full‑time benefits, though full‑time opportunities are frequently available.
What You’ll Do
Respond to inbound calls, emails, texts, and chat from current clients
Support appointment scheduling and assist with account questions
Deliver empathetic, confident, solutions‑focused service
Assist inbound phone leads and book consultations when appropriate
Follow standard processes and scripting to ensure consistency
Document all client interactions accurately and completely
Meet productivity and customer service expectations
Participate in coaching, performance discussions, and development activities
Support new initiatives and team improvements
Minimum Requirements
High school diploma or equivalent
One year of customer service experience in a fast‑paced environment
Ability to manage multiple communication channels at once (calls, email, chat)
Strong written and verbal communication skills
Must type at least 60 words per minute
Proven reliability, professionalism, and strong attendance
Ability to maintain confidentiality and handle sensitive client information
Comfortable working in a structured, metric‑driven call center environment
Preferred Experience
Call center experience
Experience supporting customers via phone, chat, or email
Experience with appointment scheduling or multi‑channel service environments
Behavioral Strengths
Customer Obsessed: Creates positive, supportive client experiences
Drive for Results: Works with personal ownership and meets expectations
Coachable: Open to feedback and eager to grow
Calm Under Pressure: Performs well in high‑volume environments
Collaborative: Communicates clearly and works well within a team
Availability Requirements
16 to 22 hours per week
Ability to work morning, evening, or weekend shifts
Why You’ll Love Working Here You will be part of a fun, successful, and hardworking team that takes pride in creating great client experiences every day. The environment is supportive, energetic, and focused on helping you grow your skills and your career. We also offer strong benefits and real advancement opportunities. Many team members move into roles such as Client Coordinator, Quality and Training, Corporate business operations, or Field sales supporting more than 400 clinics.
Part‑time employees receive competitive pay, bonus potential, and a positive, supportive, people‑first environment. Full‑time opportunities with full benefits are posted regularly and part‑time team members are encouraged to apply.
Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available. Equal Opportunity Employer.
#J-18808-Ljbffr