Vaco by Highspring
Call Center - Customer Service Representative
Vaco by Highspring, Greensburg, Indiana, United States, 47240
Call Center - Customer Service Representative
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This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $18.00/hr
Job Title:
Client First Center Advocate I
Location:
Greensburg, IN 47240
Openings:
4
Schedule & Shift Details
Initial Schedule: Monday-Friday, 8:00 AM - 5:00 PM (first 6-8 weeks)
Post-Conversion Schedule: 12:00 PM - 8:00 PM, Rotational Saturdays (~2-3 Saturdays every 8 weeks), a weekday off during weeks with Saturday work
Shift Differential: Available once converted and assigned to the late shift
Work Environment
Onsite Requirement: Onsite for the first 8-12 months
Hybrid/Remote Opportunity: May become hybrid and potentially fully remote based on performance; remote work approval dependent on home setup; may be required to return onsite up to 90 days if issues arise
Residency Requirement: Must live within 60-mile radius of Greensburg, IN
About the Role Client First Center Advocates are responsible for providing high-quality customer service through inbound calls and digital service channels. This role supports customers by answering questions, resolving issues, and ensuring a positive service experience in a fast‑paced contact center environment.
Call Volume: Approximately 50-60 inbound calls per day
Outbound Calls: Rare
Performance Focus: Emphasis on first‑contact resolution and customer satisfaction rather than call length
Key Responsibilities
Respond to inbound customer inquiries via phone and digital channels (email, chat, social media)
Assist customers with online banking support, account balance & transaction questions, debit card inquiries, loan‑related questions (as training progresses)
Complete account transactions and maintenance accurately
Research and resolve customer issues using internal tools and resources
Identify potential sales opportunities and refer customers to appropriate internal partners
Stay current on products, services, policies, and procedures
Escalate complex issues per department guidelines
Strive for first‑contact resolution on all inquiries
Ideal Candidate Profile
Customer-service focused and highly coachable
Comfortable handling a steady inbound call volume
Detail‑oriented with strong communication skills
Backgrounds may include call center, retail, hospitality, front desk, or other in‑person customer service roles
Entry‑level candidates welcome
Interview performance and ability to clearly explain past experience are key selection factors
Minimum Qualifications
High school diploma or GED
Demonstrated ability to provide excellent customer service
Ability to meet performance standards and maintain scheduled availability
Remote Work Requirements (When Eligible)
Dedicated, distraction‑free workspace
Reliable high‑speed internet
Dependent care during working hours
Maintain availability during designated business hours
Must remain within 60 miles of Greensburg, IN and notify leadership prior to relocation
Seniority Level Entry level
Employment Type Full‑time
Job Function Customer Service
Industries Banking and Financial Services
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Get AI-powered advice on this job and more exclusive features.
This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $18.00/hr
Job Title:
Client First Center Advocate I
Location:
Greensburg, IN 47240
Openings:
4
Schedule & Shift Details
Initial Schedule: Monday-Friday, 8:00 AM - 5:00 PM (first 6-8 weeks)
Post-Conversion Schedule: 12:00 PM - 8:00 PM, Rotational Saturdays (~2-3 Saturdays every 8 weeks), a weekday off during weeks with Saturday work
Shift Differential: Available once converted and assigned to the late shift
Work Environment
Onsite Requirement: Onsite for the first 8-12 months
Hybrid/Remote Opportunity: May become hybrid and potentially fully remote based on performance; remote work approval dependent on home setup; may be required to return onsite up to 90 days if issues arise
Residency Requirement: Must live within 60-mile radius of Greensburg, IN
About the Role Client First Center Advocates are responsible for providing high-quality customer service through inbound calls and digital service channels. This role supports customers by answering questions, resolving issues, and ensuring a positive service experience in a fast‑paced contact center environment.
Call Volume: Approximately 50-60 inbound calls per day
Outbound Calls: Rare
Performance Focus: Emphasis on first‑contact resolution and customer satisfaction rather than call length
Key Responsibilities
Respond to inbound customer inquiries via phone and digital channels (email, chat, social media)
Assist customers with online banking support, account balance & transaction questions, debit card inquiries, loan‑related questions (as training progresses)
Complete account transactions and maintenance accurately
Research and resolve customer issues using internal tools and resources
Identify potential sales opportunities and refer customers to appropriate internal partners
Stay current on products, services, policies, and procedures
Escalate complex issues per department guidelines
Strive for first‑contact resolution on all inquiries
Ideal Candidate Profile
Customer-service focused and highly coachable
Comfortable handling a steady inbound call volume
Detail‑oriented with strong communication skills
Backgrounds may include call center, retail, hospitality, front desk, or other in‑person customer service roles
Entry‑level candidates welcome
Interview performance and ability to clearly explain past experience are key selection factors
Minimum Qualifications
High school diploma or GED
Demonstrated ability to provide excellent customer service
Ability to meet performance standards and maintain scheduled availability
Remote Work Requirements (When Eligible)
Dedicated, distraction‑free workspace
Reliable high‑speed internet
Dependent care during working hours
Maintain availability during designated business hours
Must remain within 60 miles of Greensburg, IN and notify leadership prior to relocation
Seniority Level Entry level
Employment Type Full‑time
Job Function Customer Service
Industries Banking and Financial Services
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