Mariner Finance
Overview
Join to apply for the
Collections Specialist II
role at
Mariner Finance . Job Details
FLSA Status:
Non Exempt Schedule: Monday through Friday. Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may change the work schedule to address business needs. In This Role, You Will
As a Loan Advisor on our Customer Assistance team, you will collect past due balances and offer solutions to help address customer challenges. You will utilize knowledge of collections to build strong customer relationships and achieve successful outcomes for both Mariner and the customer. This role requires strong attention to detail, excellent communication, and a persistent approach to problem solving. Responsibilities and Essential Duties
Work assigned branch accounts and call customers with past due balances to arrange or take payments on the loan. Apply developed collection techniques to handle challenging, complex, or high-value accounts. Strengthen and manage customer relationships by listening, understanding, and assessing the customer’s situation; evaluate the customer’s past and current relationship with Mariner, and discuss repayment options to reach mutually beneficial agreements. Provide excellent customer service by addressing customer concerns and questions professionally and courteously. Maintain thorough and accurate documentation of all collection activities; update customer account information and process payments in accordance with company policies and procedures. Perform various administrative functions for assigned accounts, such as recording address changes or updating contact information. Strictly comply with applicable federal, state, and local laws and provisions regarding debt collection in the states where Mariner operates. Follow collection policies and procedures of the company; stay informed of policy updates and promptly implement applicable changes. May perform additional functions depending on market demand and staffing to provide consistent quality customer service. Required Qualifications
High school diploma or equivalent. Minimum of three (3) years of comprehensive experience in collections, with prior experience using an automated predictive dialer system to meet or exceed collections targets. Experience with Microsoft Office suite programs, including Outlook. Ability to multitask, stay organized, and prioritize tasks to complete duties in a timely, accurate manner. Persuasive negotiation skills with the ability to discuss and reach mutually beneficial agreements with customers. Experience in consumer lending/financial services with knowledge of consumer protection provisions under federal and state law. Professional, customer-focused, and results-oriented attitude with the ability to negotiate, problem-solve, think quickly, and stay calm under pressure. Excellent interpersonal skills to communicate professionally and effectively with customers, vendors, third parties, and all levels of staff. Ability to maintain confidentiality and handle sensitive information with discretion. Ability to work with minimal supervision and to independently determine tasks to complete daily. Preferred Qualifications
Experience with CBS Academy or other call models. Physical Demands
The role requires sitting for extended periods; occasional movement and lifting up to 20 pounds. Specific vision abilities include close vision and the ability to adjust focus. Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change or new ones may be assigned at any time or without notice. Compensation
Hourly rate, commensurate with experience. Benefits
Health Insurance: HSA with employer contributions if enrolled, and FSA Vision Insurance Dental Insurance Company-paid Basic Life, Long-Term Disability, and AD&D Voluntary benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, and Supplemental Insurance 401(k) and company matching Paid Time Off and holidays EAP, Paid Parental Leave, and other programs Education Assistance Program Relocation/ Debt/ Cell Phone/ Travel reimbursement eligibility (as applicable) Benefits provided are consistent with applicable state laws and company policies. Eligibility may vary by status, location, or management level. For more information, visit: https://www.marinerfinance.com/careers/benefits/ Mariner Finance, LLC | NMLS #166564 Equal Opportunity
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, disability, or status as a veteran. Reasonable accommodations will be provided to qualified applicants. Drug/Alcohol/Smoke-free workplace.
#J-18808-Ljbffr
Join to apply for the
Collections Specialist II
role at
Mariner Finance . Job Details
FLSA Status:
Non Exempt Schedule: Monday through Friday. Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may change the work schedule to address business needs. In This Role, You Will
As a Loan Advisor on our Customer Assistance team, you will collect past due balances and offer solutions to help address customer challenges. You will utilize knowledge of collections to build strong customer relationships and achieve successful outcomes for both Mariner and the customer. This role requires strong attention to detail, excellent communication, and a persistent approach to problem solving. Responsibilities and Essential Duties
Work assigned branch accounts and call customers with past due balances to arrange or take payments on the loan. Apply developed collection techniques to handle challenging, complex, or high-value accounts. Strengthen and manage customer relationships by listening, understanding, and assessing the customer’s situation; evaluate the customer’s past and current relationship with Mariner, and discuss repayment options to reach mutually beneficial agreements. Provide excellent customer service by addressing customer concerns and questions professionally and courteously. Maintain thorough and accurate documentation of all collection activities; update customer account information and process payments in accordance with company policies and procedures. Perform various administrative functions for assigned accounts, such as recording address changes or updating contact information. Strictly comply with applicable federal, state, and local laws and provisions regarding debt collection in the states where Mariner operates. Follow collection policies and procedures of the company; stay informed of policy updates and promptly implement applicable changes. May perform additional functions depending on market demand and staffing to provide consistent quality customer service. Required Qualifications
High school diploma or equivalent. Minimum of three (3) years of comprehensive experience in collections, with prior experience using an automated predictive dialer system to meet or exceed collections targets. Experience with Microsoft Office suite programs, including Outlook. Ability to multitask, stay organized, and prioritize tasks to complete duties in a timely, accurate manner. Persuasive negotiation skills with the ability to discuss and reach mutually beneficial agreements with customers. Experience in consumer lending/financial services with knowledge of consumer protection provisions under federal and state law. Professional, customer-focused, and results-oriented attitude with the ability to negotiate, problem-solve, think quickly, and stay calm under pressure. Excellent interpersonal skills to communicate professionally and effectively with customers, vendors, third parties, and all levels of staff. Ability to maintain confidentiality and handle sensitive information with discretion. Ability to work with minimal supervision and to independently determine tasks to complete daily. Preferred Qualifications
Experience with CBS Academy or other call models. Physical Demands
The role requires sitting for extended periods; occasional movement and lifting up to 20 pounds. Specific vision abilities include close vision and the ability to adjust focus. Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change or new ones may be assigned at any time or without notice. Compensation
Hourly rate, commensurate with experience. Benefits
Health Insurance: HSA with employer contributions if enrolled, and FSA Vision Insurance Dental Insurance Company-paid Basic Life, Long-Term Disability, and AD&D Voluntary benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, and Supplemental Insurance 401(k) and company matching Paid Time Off and holidays EAP, Paid Parental Leave, and other programs Education Assistance Program Relocation/ Debt/ Cell Phone/ Travel reimbursement eligibility (as applicable) Benefits provided are consistent with applicable state laws and company policies. Eligibility may vary by status, location, or management level. For more information, visit: https://www.marinerfinance.com/careers/benefits/ Mariner Finance, LLC | NMLS #166564 Equal Opportunity
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, disability, or status as a veteran. Reasonable accommodations will be provided to qualified applicants. Drug/Alcohol/Smoke-free workplace.
#J-18808-Ljbffr