DOCUmation
Master Service Technician
DOCUmation
Job Details
Position:
Master Service Technician
Department:
Service
Reports To:
Field Service Manager
Salary Grade:
DOE
FLSA Status:
Full Time / Non-Exempt / Hourly
Location:
Wichita Falls
Description This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.
Responsibilities
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.
Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
Analyze customer needs, recognize business opportunities, and influence sales volume growth.
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
Complete all administrative aspects of the job on-time and error-free.
Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
Perform other activities that support DOCUmation and our service organization.
Experience & Required Skills
5+ years at an Associate or Entry Level Technician position preferred
Technical knowledge/skills
Analysis (problem identification)
Attention to Detail
Customer service orientation
Business skills
Communications – verbal and written
Planning and organizing, (work management)
Teamwork (cooperation)
Work standards (concern for quality)
Follow-up
Education & Certification
Minimum: High School Diploma or GED; AA Degree or equivalent technical training
Experience working on Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred
Xerox Production training
A+ / N+ Certification desired
6 Manufacture Training Classes
PA Rating / exceeds requirements
Physical Requirements
Ability to lift 50 pounds and transport equipment parts and boxes
Special Requirements
Must have a valid Driver’s License and a clean driving record.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Job Details
Position:
Master Service Technician
Department:
Service
Reports To:
Field Service Manager
Salary Grade:
DOE
FLSA Status:
Full Time / Non-Exempt / Hourly
Location:
Wichita Falls
Description This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.
Responsibilities
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.
Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
Analyze customer needs, recognize business opportunities, and influence sales volume growth.
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
Complete all administrative aspects of the job on-time and error-free.
Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
Perform other activities that support DOCUmation and our service organization.
Experience & Required Skills
5+ years at an Associate or Entry Level Technician position preferred
Technical knowledge/skills
Analysis (problem identification)
Attention to Detail
Customer service orientation
Business skills
Communications – verbal and written
Planning and organizing, (work management)
Teamwork (cooperation)
Work standards (concern for quality)
Follow-up
Education & Certification
Minimum: High School Diploma or GED; AA Degree or equivalent technical training
Experience working on Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred
Xerox Production training
A+ / N+ Certification desired
6 Manufacture Training Classes
PA Rating / exceeds requirements
Physical Requirements
Ability to lift 50 pounds and transport equipment parts and boxes
Special Requirements
Must have a valid Driver’s License and a clean driving record.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr