County of Monterey
Integrated Case Worker Supervisor
County of Monterey, Sacramento, California, United States, 95828
Position Information
Under general direction, plans, organizes, directs, and supervises the work of a staff engaged in determining the need for public assistance, providing employment services, managing an integrated caseload, and authorizing program benefits in accordance with established policies and procedures; and performs related duties as required.
This is the full supervisory level in the series. Incumbents supervise employees responsible for the provision of employment and training services, determining and authorizing public assistance benefits, and managing an integrated caseload.
Examples of Duties
Supervises and evaluates the work of a staff engaged in determining eligibility for public assistance and providing employment services geared to the attainment of self‑sufficiency; coordinates activities to ensure timely completion of tasks and projects; interviews and participates in selection of staff; provides training and staff development; ensures that staff maintains an appropriate work flow to meet department standards; develops and implements unit work goals and monitors progress toward these goals.
Conducts group and individual employee conferences to discuss or interpret departmental rules, regulations, policies and procedures, and performance problems; identifies and resolves operational problems; receives and resolves employee complaints and makes recommendations to superiors on difficult and complex personnel matters.
Supervises and participates in quality control; reviews case documentation for completeness and accuracy; determines and takes necessary action to correct errors.
Ensures compliance with applicable rules, regulations, policies, and procedures governing eligibility grant determination, employment services provision, appeals, quality control, and other matters related to line operation of public assistance and employment services programs.
Provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances.
Provides guidance in the use of various automated systems and related tools to meet processing and reporting requirements.
Receives and responds to inquiries from the general public and other agencies.
Resolves a variety of complaints from the general public, including recipients and applicants.
May be assigned to additional supervisory, training, and/or routine administrative responsibilities, including assisting other unit supervisors in interviewing candidates for employment and making hiring recommendations to management and training new supervisors and support staff; may serve as a member of an ad hoc departmental management policy and procedure study team.
Prepares narrative and statistical reports; represents the department at various committee meetings and conferences.
Knowledge
Rules and regulations governing eligibility for public assistance programs administered by the department.
The functions of public social service agencies and the sources of information necessary to determine eligibility of participants in various programs.
Vocational counseling.
Resources available in the community for referral or utilization in public assistance programs.
The principles of supervision, training, and instructional methods and techniques.
The operation of automated office equipment and systems used by the department.
Ability
Plan, assign, and supervise the work of a multi‑disciplinary staff.
Speak and write effectively.
Present oral and written reports concisely and clearly.
Apply effective interpersonal skills in order to establish and maintain cooperative working relationships with community groups, resource agencies, fellow employees and the general public.
Work effectively with other units of the department; train and develop staff.
Operate automated office equipment and systems used by the department.
Identify problems requiring referral to other agencies or staff.
Analyze a situation accurately and adopt an effective course of action.
Use available sources of information effectively in determining need and eligibility.
Minimum Qualifications
Pattern 1: One year of full‑time experience as an Integrated Caseworker III; AND Successful completion of 15 semester units or 15 continuing education credits in behavioral science, sociology, psychology, counseling, vocational guidance, or related coursework.
Pattern 2: Eighteen (18) months of full‑time experience as an Integrated Caseworker III.
Pattern 3: Thirty (30) months of full‑time experience as an Integrated Caseworker II; AND Successful completion of 15 semester units or 15 continuing education credits in related coursework.
Pattern 4: Three3) years of full‑time experience as an Integrated Caseworker II.
Pattern 5: Two (2) years of full‑time experience as an Eligibility Supervisor.
Pattern 6: Three (3) years of full‑time professional casework experience performing publicly funded vocational guidance services, employment counseling or placement services; AND completion of the equivalent of 15 semester units or 15 continuing education credits in behavioral science.
Training & Experience Examination The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties related to the classification. Candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability, gender, genetic information, marital status, medical condition, military or veteran status, national origin, and sexual orientation. A medical examination may be required. A background investigation may be required.
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This is the full supervisory level in the series. Incumbents supervise employees responsible for the provision of employment and training services, determining and authorizing public assistance benefits, and managing an integrated caseload.
Examples of Duties
Supervises and evaluates the work of a staff engaged in determining eligibility for public assistance and providing employment services geared to the attainment of self‑sufficiency; coordinates activities to ensure timely completion of tasks and projects; interviews and participates in selection of staff; provides training and staff development; ensures that staff maintains an appropriate work flow to meet department standards; develops and implements unit work goals and monitors progress toward these goals.
Conducts group and individual employee conferences to discuss or interpret departmental rules, regulations, policies and procedures, and performance problems; identifies and resolves operational problems; receives and resolves employee complaints and makes recommendations to superiors on difficult and complex personnel matters.
Supervises and participates in quality control; reviews case documentation for completeness and accuracy; determines and takes necessary action to correct errors.
Ensures compliance with applicable rules, regulations, policies, and procedures governing eligibility grant determination, employment services provision, appeals, quality control, and other matters related to line operation of public assistance and employment services programs.
Provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances.
Provides guidance in the use of various automated systems and related tools to meet processing and reporting requirements.
Receives and responds to inquiries from the general public and other agencies.
Resolves a variety of complaints from the general public, including recipients and applicants.
May be assigned to additional supervisory, training, and/or routine administrative responsibilities, including assisting other unit supervisors in interviewing candidates for employment and making hiring recommendations to management and training new supervisors and support staff; may serve as a member of an ad hoc departmental management policy and procedure study team.
Prepares narrative and statistical reports; represents the department at various committee meetings and conferences.
Knowledge
Rules and regulations governing eligibility for public assistance programs administered by the department.
The functions of public social service agencies and the sources of information necessary to determine eligibility of participants in various programs.
Vocational counseling.
Resources available in the community for referral or utilization in public assistance programs.
The principles of supervision, training, and instructional methods and techniques.
The operation of automated office equipment and systems used by the department.
Ability
Plan, assign, and supervise the work of a multi‑disciplinary staff.
Speak and write effectively.
Present oral and written reports concisely and clearly.
Apply effective interpersonal skills in order to establish and maintain cooperative working relationships with community groups, resource agencies, fellow employees and the general public.
Work effectively with other units of the department; train and develop staff.
Operate automated office equipment and systems used by the department.
Identify problems requiring referral to other agencies or staff.
Analyze a situation accurately and adopt an effective course of action.
Use available sources of information effectively in determining need and eligibility.
Minimum Qualifications
Pattern 1: One year of full‑time experience as an Integrated Caseworker III; AND Successful completion of 15 semester units or 15 continuing education credits in behavioral science, sociology, psychology, counseling, vocational guidance, or related coursework.
Pattern 2: Eighteen (18) months of full‑time experience as an Integrated Caseworker III.
Pattern 3: Thirty (30) months of full‑time experience as an Integrated Caseworker II; AND Successful completion of 15 semester units or 15 continuing education credits in related coursework.
Pattern 4: Three3) years of full‑time experience as an Integrated Caseworker II.
Pattern 5: Two (2) years of full‑time experience as an Eligibility Supervisor.
Pattern 6: Three (3) years of full‑time professional casework experience performing publicly funded vocational guidance services, employment counseling or placement services; AND completion of the equivalent of 15 semester units or 15 continuing education credits in behavioral science.
Training & Experience Examination The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties related to the classification. Candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability, gender, genetic information, marital status, medical condition, military or veteran status, national origin, and sexual orientation. A medical examination may be required. A background investigation may be required.
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