CalHR
Integrated Case Worker Supervisor – Crescent City, Del Norte County Department of Health and Human Services. Full‑time. Job #MSS05727.
Under general direction, plans, organizes, directs, and supervises the work of a staff engaged in determining the need for public assistance, providing employment services, managing an integrated caseload, and authorizing program benefits in accordance with established policies and procedures; and performs related duties as required.
This is the full supervisory level in the series. Incumbents supervise employees responsible for the provision of employment and training services, determining and authorizing public assistance benefits, and managing an integrated caseload.
This class is distinguished from Eligibility Supervisor class and Employment & Training Worker Supervisor class by performing lead duties involving the determination of eligibility for public assistance benefits and the concurrent provision of basic employment services.
Responsibilities
Supervises and evaluates the work of staff engaged in determining eligibility for public assistance and providing employment services geared to the attainment of self‑sufficiency; coordinates activities to ensure timely completion of tasks and projects; interviews and participates in selection of staff; provides training and staff development; ensures that staff maintains an appropriate workflow to meet department standards; develops and implements unit work goals and monitors progress toward these goals.
Conducts group and individual employee conferences to discuss or interpret departmental rules, regulations, policies and procedures, and performance problems; identifies and resolves operational problems; receives and resolves employee complaints and makes recommendations to superiors on difficult and complex personnel matters.
Supervises and participates in quality control; reviews case documentation for completeness and accuracy; determines and takes necessary action to correct errors.
Ensures compliance with applicable rules, regulations, policies, and procedures governing eligibility grant determination, employment services provision, appeals, quality control, and other matters related to line operation of public assistance and employment services programs.
Provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances.
Provides guidance in the use of various automated systems and related tools to meet processing and reporting requirements.
Receives and responds to inquiries from the general public and other agencies.
Resolves a variety of complaints from the general public, including recipients and applicants.
May be assigned to additional supervisory, training, and/or routine administrative responsibilities, including assisting other unit supervisors in interviewing candidates for employment and making hiring recommendations to management and training new supervisors and support staff; may serve as a member of an ad hoc departmental management policy and procedure study team.
Prepares narrative and statistical reports; represents the department at various committee meetings and conferences.
Employment Standards Knowledge of:
Rules and regulations governing eligibility for public assistance programs administered by the department.
The functions of public social service agencies and the sources of information necessary to determine eligibility of participants in various programs.
Vocational counseling.
Resources available in the community for referral or utilization in public assistance programs.
The principles of supervision, training, and instructional methods and techniques.
The operation of automated office equipment and systems used by the department.
Ability to:
Plan, assign, and supervise the work of a multi‑disciplinary staff.
Speak and write effectively.
Present oral and written reports concisely and clearly.
Apply effective interpersonal skills in order to establish and maintain cooperative working relationships with community groups, resource agencies, fellow employees and the general public.
Work effectively with other units of the department; train and develop staff.
Operate automated office equipment and systems used by the department.
Identify problems requiring referral to other agencies or staff.
Analyze a situation accurately and adopt an effective course of action.
Use available sources of information effectively in determining need and eligibility.
Minimum Qualifications
Pattern 1: One year of full‑time experience as an Integrated Caseworker III; AND Successful completion of 15 semester (22.5 quarter) units or 15 continuing education credits in behavioral science in sociology, psychology, counseling, vocational guidance or related coursework.
Pattern 2: Eighteen (18) months of full‑time experience as an Integrated Caseworker III.
Pattern 3: Thirty (30) months of full‑time experience as an Integrated Caseworker II; AND Successful completion of 15 semester (22.5 quarter) units or 15 continuing education credits in behavioral science in sociology, psychology, counseling, vocational guidance, or related coursework.
Pattern 4: Three (3) years of full‑time experience as an Integrated Caseworker II.
Pattern 5: Two (2) years of full‑time experience as an Eligibility Supervisor.
Pattern 6: Three (3) years of full‑time professional casework experience performing publicly funded vocational guidance services, employment counseling or placement services in a social services program, including duties for determining client income and other qualifications for program participation, and one year of lead or supervisory experience or training; AND Completion of the equivalent of 15 semester units or 15 continuing education credits in behavioral science such as sociology, psychology, counseling, vocational guidance or related coursework.
Supplemental Information Examination Information:
Training & Experience Examination—Weighted 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Candidates must receive a minimum rating of 70% to qualify for the eligible list. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
In lieu of the Training & Experience Examination, an Experience and Education examination may be conducted. Candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
A departmental eligible list will be established for the county of Del Norte and will be used for 12 months unless the needs of the service warrant a change in this period.
Retest Period Once you have taken the examination, you may not retest for six (6) months from the established eligibility date.
Special Testing Arrangements Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. Documentation must be received at least five business days prior to a scheduled examination.
Education Documents Applicants using education to meet the minimum qualifications must attach transcripts. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Birthdates and social security numbers should be redacted.
General Qualifications Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. A background investigation may be required.
The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Additional Information
A valid driver's license may be required at the time of appointment; employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case‑by‑case basis.
As a condition of employment, the County of Del Norte will require proof of ability to work in the U.S.
This recruitment will be used to fill full‑time, part‑time, and extra‑help positions as vacancies occur.
About Del Norte County Del Norte County is located in the northwest corner of California along the Pacific Ocean and adjacent to the Oregon border. Its rural landscape is home to coast redwoods, unique plant and wildlife, and numerous recreational opportunities such as fishing, rafting, hiking, and coastal events. The county also offers cultural highlights including local festivals, historic lighthouses, and sites associated with popular films.
Employer: CalHR
#J-18808-Ljbffr
Under general direction, plans, organizes, directs, and supervises the work of a staff engaged in determining the need for public assistance, providing employment services, managing an integrated caseload, and authorizing program benefits in accordance with established policies and procedures; and performs related duties as required.
This is the full supervisory level in the series. Incumbents supervise employees responsible for the provision of employment and training services, determining and authorizing public assistance benefits, and managing an integrated caseload.
This class is distinguished from Eligibility Supervisor class and Employment & Training Worker Supervisor class by performing lead duties involving the determination of eligibility for public assistance benefits and the concurrent provision of basic employment services.
Responsibilities
Supervises and evaluates the work of staff engaged in determining eligibility for public assistance and providing employment services geared to the attainment of self‑sufficiency; coordinates activities to ensure timely completion of tasks and projects; interviews and participates in selection of staff; provides training and staff development; ensures that staff maintains an appropriate workflow to meet department standards; develops and implements unit work goals and monitors progress toward these goals.
Conducts group and individual employee conferences to discuss or interpret departmental rules, regulations, policies and procedures, and performance problems; identifies and resolves operational problems; receives and resolves employee complaints and makes recommendations to superiors on difficult and complex personnel matters.
Supervises and participates in quality control; reviews case documentation for completeness and accuracy; determines and takes necessary action to correct errors.
Ensures compliance with applicable rules, regulations, policies, and procedures governing eligibility grant determination, employment services provision, appeals, quality control, and other matters related to line operation of public assistance and employment services programs.
Provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances.
Provides guidance in the use of various automated systems and related tools to meet processing and reporting requirements.
Receives and responds to inquiries from the general public and other agencies.
Resolves a variety of complaints from the general public, including recipients and applicants.
May be assigned to additional supervisory, training, and/or routine administrative responsibilities, including assisting other unit supervisors in interviewing candidates for employment and making hiring recommendations to management and training new supervisors and support staff; may serve as a member of an ad hoc departmental management policy and procedure study team.
Prepares narrative and statistical reports; represents the department at various committee meetings and conferences.
Employment Standards Knowledge of:
Rules and regulations governing eligibility for public assistance programs administered by the department.
The functions of public social service agencies and the sources of information necessary to determine eligibility of participants in various programs.
Vocational counseling.
Resources available in the community for referral or utilization in public assistance programs.
The principles of supervision, training, and instructional methods and techniques.
The operation of automated office equipment and systems used by the department.
Ability to:
Plan, assign, and supervise the work of a multi‑disciplinary staff.
Speak and write effectively.
Present oral and written reports concisely and clearly.
Apply effective interpersonal skills in order to establish and maintain cooperative working relationships with community groups, resource agencies, fellow employees and the general public.
Work effectively with other units of the department; train and develop staff.
Operate automated office equipment and systems used by the department.
Identify problems requiring referral to other agencies or staff.
Analyze a situation accurately and adopt an effective course of action.
Use available sources of information effectively in determining need and eligibility.
Minimum Qualifications
Pattern 1: One year of full‑time experience as an Integrated Caseworker III; AND Successful completion of 15 semester (22.5 quarter) units or 15 continuing education credits in behavioral science in sociology, psychology, counseling, vocational guidance or related coursework.
Pattern 2: Eighteen (18) months of full‑time experience as an Integrated Caseworker III.
Pattern 3: Thirty (30) months of full‑time experience as an Integrated Caseworker II; AND Successful completion of 15 semester (22.5 quarter) units or 15 continuing education credits in behavioral science in sociology, psychology, counseling, vocational guidance, or related coursework.
Pattern 4: Three (3) years of full‑time experience as an Integrated Caseworker II.
Pattern 5: Two (2) years of full‑time experience as an Eligibility Supervisor.
Pattern 6: Three (3) years of full‑time professional casework experience performing publicly funded vocational guidance services, employment counseling or placement services in a social services program, including duties for determining client income and other qualifications for program participation, and one year of lead or supervisory experience or training; AND Completion of the equivalent of 15 semester units or 15 continuing education credits in behavioral science such as sociology, psychology, counseling, vocational guidance or related coursework.
Supplemental Information Examination Information:
Training & Experience Examination—Weighted 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Candidates must receive a minimum rating of 70% to qualify for the eligible list. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
In lieu of the Training & Experience Examination, an Experience and Education examination may be conducted. Candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
A departmental eligible list will be established for the county of Del Norte and will be used for 12 months unless the needs of the service warrant a change in this period.
Retest Period Once you have taken the examination, you may not retest for six (6) months from the established eligibility date.
Special Testing Arrangements Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. Documentation must be received at least five business days prior to a scheduled examination.
Education Documents Applicants using education to meet the minimum qualifications must attach transcripts. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Birthdates and social security numbers should be redacted.
General Qualifications Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. A background investigation may be required.
The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Additional Information
A valid driver's license may be required at the time of appointment; employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case‑by‑case basis.
As a condition of employment, the County of Del Norte will require proof of ability to work in the U.S.
This recruitment will be used to fill full‑time, part‑time, and extra‑help positions as vacancies occur.
About Del Norte County Del Norte County is located in the northwest corner of California along the Pacific Ocean and adjacent to the Oregon border. Its rural landscape is home to coast redwoods, unique plant and wildlife, and numerous recreational opportunities such as fishing, rafting, hiking, and coastal events. The county also offers cultural highlights including local festivals, historic lighthouses, and sites associated with popular films.
Employer: CalHR
#J-18808-Ljbffr