Hilton Worldwide, Inc.
Guest Service Agent - Hilton Anatole
Hilton Worldwide, Inc., Dallas, Texas, United States, 75215
Guest Service Agent – Hilton Anatole
Hilton Anatole is a 4‑Diamond property located at 2201 North Stemmons Freeway, Dallas, 75207. We are looking for a Guest Service Agent to join our team.
Work Locations Hilton Anatole, 2201 North Stemmons Freeway, Dallas, TX 75207.
Schedule Full‑time. Full availability AM / MID / PM shifts (Weekdays, weekends, holidays as needed).
Shift Pattern Full Availability AM / MID / PM Shifts (Weekdays, weekends, holidays as needed).
Pay Rate $18.25 per hour plus the opportunity to earn incentives.
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
What will I be doing? As a Guest Services Agent, you will greet and register guests, check guests out, and deliver outstanding guest service and financial profitability. Specifically, you will perform the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Qualifications 2+ years experience in a fast‑paced customer service role. Hospitality front‑office experience preferred. Ability to work the required shifts.
What are we looking for? We look for demonstration of Hilton values and key attributes and the following qualifications.
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members
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Work Locations Hilton Anatole, 2201 North Stemmons Freeway, Dallas, TX 75207.
Schedule Full‑time. Full availability AM / MID / PM shifts (Weekdays, weekends, holidays as needed).
Shift Pattern Full Availability AM / MID / PM Shifts (Weekdays, weekends, holidays as needed).
Pay Rate $18.25 per hour plus the opportunity to earn incentives.
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
What will I be doing? As a Guest Services Agent, you will greet and register guests, check guests out, and deliver outstanding guest service and financial profitability. Specifically, you will perform the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Qualifications 2+ years experience in a fast‑paced customer service role. Hospitality front‑office experience preferred. Ability to work the required shifts.
What are we looking for? We look for demonstration of Hilton values and key attributes and the following qualifications.
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members
#J-18808-Ljbffr