Arch Telecom
Retail Associate Manager WINTER HAVEN | Cypress Gardens Blvd
Arch Telecom, Winter Haven, Florida, United States, 33884
Job Title
Retail Associate Manager – Winter Haven | Cypress Gardens Blvd
Overview Arch Telecom is a national wireless preferred retailer with over 200 stores across the U.S. Since 1993, we have delivered superior service and the latest technology. We seek a Retail Associate Manager (RAM) to lead a Retail Team, embody our brand and Core Values, and create a high‑energy environment focused on customer needs.
What You'll Do
Help customers continue their shopping journey, whether online, in Customer Care or in‑store.
Explore individual needs and provide hands‑on demonstrations of the latest technology.
Practice side‑by‑side selling to find personalized solutions beyond basic plans.
Guide customers through their purchasing experience with thoughtful questions and expert answers.
Assist the Retail Store Manager with daily operations and coaching.
Digital Proficiency
Show coverage in customers’ neighborhoods, emphasizing our fast LTE network.
Explain plans and services that let customers live unlimited, feel the love, and stay connected.
Demonstrate device and account inspection, review and troubleshooting.
Training & Development Complete training on in‑store experience, new skills and processes, system knowledge and reference resources.
Team Collaboration
Collectively own the customer experience and resolve issues for a seamless, run‑around‑free environment.
Identify and handoff small business leads.
Build strong peer relationships and hold each other accountable for success.
Enjoy a fun, first‑class customer experience.
Ideal Candidate
Leadership abilities.
Competitive drive and confidence in a fast‑paced sales environment.
Willingness to lead the team, share best practices, and resolve customer issues.
Operational, financial, and performance management skills.
Excellent communication skills with team and customers.
Prior wireless sales experience.
Benefits
Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises at milestones
Career advancement opportunities
Cultural emphasis on care & excellence
Health benefits for full‑time employees
Requirements
At least 18 years old.
High school diploma or GED.
Able to stand for long periods.
Able to lift up to 25 lb.
Reliable transportation.
Full‑time (40 hours).
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Overview Arch Telecom is a national wireless preferred retailer with over 200 stores across the U.S. Since 1993, we have delivered superior service and the latest technology. We seek a Retail Associate Manager (RAM) to lead a Retail Team, embody our brand and Core Values, and create a high‑energy environment focused on customer needs.
What You'll Do
Help customers continue their shopping journey, whether online, in Customer Care or in‑store.
Explore individual needs and provide hands‑on demonstrations of the latest technology.
Practice side‑by‑side selling to find personalized solutions beyond basic plans.
Guide customers through their purchasing experience with thoughtful questions and expert answers.
Assist the Retail Store Manager with daily operations and coaching.
Digital Proficiency
Show coverage in customers’ neighborhoods, emphasizing our fast LTE network.
Explain plans and services that let customers live unlimited, feel the love, and stay connected.
Demonstrate device and account inspection, review and troubleshooting.
Training & Development Complete training on in‑store experience, new skills and processes, system knowledge and reference resources.
Team Collaboration
Collectively own the customer experience and resolve issues for a seamless, run‑around‑free environment.
Identify and handoff small business leads.
Build strong peer relationships and hold each other accountable for success.
Enjoy a fun, first‑class customer experience.
Ideal Candidate
Leadership abilities.
Competitive drive and confidence in a fast‑paced sales environment.
Willingness to lead the team, share best practices, and resolve customer issues.
Operational, financial, and performance management skills.
Excellent communication skills with team and customers.
Prior wireless sales experience.
Benefits
Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises at milestones
Career advancement opportunities
Cultural emphasis on care & excellence
Health benefits for full‑time employees
Requirements
At least 18 years old.
High school diploma or GED.
Able to stand for long periods.
Able to lift up to 25 lb.
Reliable transportation.
Full‑time (40 hours).
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