Community Choice Financial Family of Brands
Customer Service Representative
Community Choice Financial Family of Brands, Alameda, California, United States, 94501
Customer Service Representative
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Community Choice Financial Family of Brands
Location:
Alameda, CA
Overview As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. In our fast‑paced environment, you’ll build connections with a diverse customer base, process transactions such as check cashing, money transfers, and customer payments, and provide exceptional in‑store experiences. Many of our senior leaders began their careers in this dynamic entry‑level position, and we offer hands‑on training, coaching, and development to support your long‑term success.
Compensation Hourly wage: $20.00 per hour. This rate is part of a comprehensive total‑compensation package.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new‑hire program
Access to a robust learning management system with e‑learning modules for professional and personal development
Cross‑brand training that enables career movement across our eleven national brands
Enrollment in a Key Holder Program designed to develop leadership potential for promotion
Performance‑based career advancement opportunities
Educational Reimbursement Program
Medical insurance plans with telemedicine and HSA/FSA options
Traditional 401(k) and Roth 401(k) retirement plans with generous company match
Company‑sponsored life and AD&D insurance
Flexible voluntary benefits including dental, vision, short‑term and long‑term disability, supplemental life, and others
Free access to mental health resources, life coaching, and more via Employee Assistance Program
Discount marketplace with nationwide and local retailer savings
Paid time off that grows with tenure, starting with 12 days in the first year
Business‑casual dress code that permits jeans and sneakers
Benefits are subject to change; consult plan documents for details and eligibility
Key Responsibilities
Build lasting relationships with customers to drive repeat business
Review, validate, and process customer transactions accurately
Offer personalized financial services that fit each customer’s lifestyle
Enter and maintain customer information in a Point of Sale (POS) system with precision and integrity
Generate new business through daily call campaigns
Assist in account management and collections, accepting payments and managing appointments
Perform duties outside the office when required, including on‑site vehicle appraisals, store errands, and external marketing events
Maintain store appearance and cleanliness to enhance customer experience
Adhere to office security protocols and manage vault/cash drawer as needed
Ensure compliance with company policies, local, state, and federal regulations
Engage in ongoing training and stay current on product and process changes
Work efficiently in a fast‑paced environment and navigate multiple tasks to meet performance standards
Complete additional tasks as directed by leadership
Maintain a full‑time schedule with regular in‑person attendance, including weekends (minimum 40 hours per week)
Understand that store hours and minimum hours may change by brand; consult recruiter for updates
Qualifications
High school diploma or equivalent
Excellent verbal and written communication skills with a professional demeanor
Attention to detail and accurate data entry
Proficiency with phone, POS, Microsoft Office, and other computer systems
Must be at least 18 years old (19 in Alabama)
Background check required; results considered per applicable law
Physical ability to remain stationary, stand up to 90% of the time, move up to 25 lbs, and operate mechanical controls
Preferred Qualifications
Experience in check cashing, document verification, or money order processing
Cash handling, cash drawer/vault management experience
Bilingual (English/Spanish) is a plus or may be required for certain locations
Valid driver’s license, auto insurance, and personal vehicle for mileage compensation
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, a Top Employer for Hispanic and Latino employees by HLPA (2023‑2025), and one of America’s Greatest Workplaces in Financial Services (2025) by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over ten brands, more than 1,500 brick‑and‑mortar stores across 24 states, and online product offerings in 20 states. We are steadfast in our commitment to help people across the country access short‑term financial services when they need them most.
Equal Opportunity Statement The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process, nor will we conduct an interview via text message. All official email correspondence will come from domains @ccfi.com. In‑store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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–
Community Choice Financial Family of Brands
Location:
Alameda, CA
Overview As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. In our fast‑paced environment, you’ll build connections with a diverse customer base, process transactions such as check cashing, money transfers, and customer payments, and provide exceptional in‑store experiences. Many of our senior leaders began their careers in this dynamic entry‑level position, and we offer hands‑on training, coaching, and development to support your long‑term success.
Compensation Hourly wage: $20.00 per hour. This rate is part of a comprehensive total‑compensation package.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new‑hire program
Access to a robust learning management system with e‑learning modules for professional and personal development
Cross‑brand training that enables career movement across our eleven national brands
Enrollment in a Key Holder Program designed to develop leadership potential for promotion
Performance‑based career advancement opportunities
Educational Reimbursement Program
Medical insurance plans with telemedicine and HSA/FSA options
Traditional 401(k) and Roth 401(k) retirement plans with generous company match
Company‑sponsored life and AD&D insurance
Flexible voluntary benefits including dental, vision, short‑term and long‑term disability, supplemental life, and others
Free access to mental health resources, life coaching, and more via Employee Assistance Program
Discount marketplace with nationwide and local retailer savings
Paid time off that grows with tenure, starting with 12 days in the first year
Business‑casual dress code that permits jeans and sneakers
Benefits are subject to change; consult plan documents for details and eligibility
Key Responsibilities
Build lasting relationships with customers to drive repeat business
Review, validate, and process customer transactions accurately
Offer personalized financial services that fit each customer’s lifestyle
Enter and maintain customer information in a Point of Sale (POS) system with precision and integrity
Generate new business through daily call campaigns
Assist in account management and collections, accepting payments and managing appointments
Perform duties outside the office when required, including on‑site vehicle appraisals, store errands, and external marketing events
Maintain store appearance and cleanliness to enhance customer experience
Adhere to office security protocols and manage vault/cash drawer as needed
Ensure compliance with company policies, local, state, and federal regulations
Engage in ongoing training and stay current on product and process changes
Work efficiently in a fast‑paced environment and navigate multiple tasks to meet performance standards
Complete additional tasks as directed by leadership
Maintain a full‑time schedule with regular in‑person attendance, including weekends (minimum 40 hours per week)
Understand that store hours and minimum hours may change by brand; consult recruiter for updates
Qualifications
High school diploma or equivalent
Excellent verbal and written communication skills with a professional demeanor
Attention to detail and accurate data entry
Proficiency with phone, POS, Microsoft Office, and other computer systems
Must be at least 18 years old (19 in Alabama)
Background check required; results considered per applicable law
Physical ability to remain stationary, stand up to 90% of the time, move up to 25 lbs, and operate mechanical controls
Preferred Qualifications
Experience in check cashing, document verification, or money order processing
Cash handling, cash drawer/vault management experience
Bilingual (English/Spanish) is a plus or may be required for certain locations
Valid driver’s license, auto insurance, and personal vehicle for mileage compensation
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, a Top Employer for Hispanic and Latino employees by HLPA (2023‑2025), and one of America’s Greatest Workplaces in Financial Services (2025) by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over ten brands, more than 1,500 brick‑and‑mortar stores across 24 states, and online product offerings in 20 states. We are steadfast in our commitment to help people across the country access short‑term financial services when they need them most.
Equal Opportunity Statement The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process, nor will we conduct an interview via text message. All official email correspondence will come from domains @ccfi.com. In‑store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
#J-18808-Ljbffr