St. Cloud Orthopedics
Job Summary
The Appointment Scheduler plays a key role in ensuring efficient and accurate patient scheduling for St. Cloud Orthopedics. This position is responsible for coordinating appointments both over the phone and in person—scheduling new patients, follow-up visits, post-operative appointments, and rechecks in alignment with provider availability and clinic protocols. The role is critical in creating a positive experience for patients, serving as a key point of contact before and after their visit, and supporting the seamless flow of care within the clinic.
Essential Duties
Schedule new and established patient appointments (including post‑surgical, re‑exams, and new conditions) via phone or in‑person.
Review information from patients and referring clinics to prioritize appointment needs, consulting with medical personnel when necessary.
Maintain a smooth and efficient flow of physician schedules, identifying and communicating any concerns.
Follow up with patients who missed appointments and assist with rescheduling.
Request and coordinate medical records, imaging, and other documentation needed for appointments.
Handle patient and physician inquiries professionally and in alignment with clinic policies.
Perform weekly department tasks and assist with other duties as assigned.
Acts as a back up to the Front Desk team as needed.
Education and Experience
High School Diploma or GED required.
Working knowledge of medical terminology strongly preferred.
Knowledge, Abilities, and Skills
Proficient with scheduling systems, multi‑line phone systems, and standard office equipment.
Strong communication skills; clear and courteous telephone and in‑person interactions.
Familiarity with medical terminology and basic healthcare procedures.
Ability to follow oral and written instructions accurately.
Effective organizational skills and attention to detail.
Strong computer skills.
Physical and Mental Demands
Sitting: Regularly (majority of shift at a desk or workstation)
Typing/Keyboard Use: Regularly (extensive computer use required for scheduling and documentation)
Speaking Clearly: Regularly (communicating with patients and staff via phone and in‑person)
Hearing – Conversation: Regularly (listening to patients, providers, and team members)
Seeing – Near Vision: Regularly (reading schedules, patient charts, computer screens)
Reaching/Stretching: Occasionally (reaching for documents or office equipment)
Lifting/Carrying: Occasionally (up to 10–15 lbs, such as files or office supplies)
Walking/Standing: Occasionally (moving within the clinic to retrieve documents or coordinate with other departments)
Work performed primarily in an office environment; fast‑paced with frequent multitasking.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Hospitals and Health Care
Base Pay Range $19.00/hr – $22.00/hr
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Essential Duties
Schedule new and established patient appointments (including post‑surgical, re‑exams, and new conditions) via phone or in‑person.
Review information from patients and referring clinics to prioritize appointment needs, consulting with medical personnel when necessary.
Maintain a smooth and efficient flow of physician schedules, identifying and communicating any concerns.
Follow up with patients who missed appointments and assist with rescheduling.
Request and coordinate medical records, imaging, and other documentation needed for appointments.
Handle patient and physician inquiries professionally and in alignment with clinic policies.
Perform weekly department tasks and assist with other duties as assigned.
Acts as a back up to the Front Desk team as needed.
Education and Experience
High School Diploma or GED required.
Working knowledge of medical terminology strongly preferred.
Knowledge, Abilities, and Skills
Proficient with scheduling systems, multi‑line phone systems, and standard office equipment.
Strong communication skills; clear and courteous telephone and in‑person interactions.
Familiarity with medical terminology and basic healthcare procedures.
Ability to follow oral and written instructions accurately.
Effective organizational skills and attention to detail.
Strong computer skills.
Physical and Mental Demands
Sitting: Regularly (majority of shift at a desk or workstation)
Typing/Keyboard Use: Regularly (extensive computer use required for scheduling and documentation)
Speaking Clearly: Regularly (communicating with patients and staff via phone and in‑person)
Hearing – Conversation: Regularly (listening to patients, providers, and team members)
Seeing – Near Vision: Regularly (reading schedules, patient charts, computer screens)
Reaching/Stretching: Occasionally (reaching for documents or office equipment)
Lifting/Carrying: Occasionally (up to 10–15 lbs, such as files or office supplies)
Walking/Standing: Occasionally (moving within the clinic to retrieve documents or coordinate with other departments)
Work performed primarily in an office environment; fast‑paced with frequent multitasking.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Hospitals and Health Care
Base Pay Range $19.00/hr – $22.00/hr
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