24 Seven
A
well-known, established beauty brand
is seeking an experienced, motivated, and brand-driven
Customer Service Representative
to join its Digital Consumer Relations team. This is a
fully remote, long-term freelance opportunity
offering
full-time hours , with the requirement to work
West Coast business hours .
In this role, you will serve as the voice of the brand, assisting consumers via
email, live chat, and phone
with order‑related inquiries, product questions, and product selection guidance. The ideal candidate thrives in a
fast‑paced, high‑volume environment , maintains a professional and brand‑appropriate demeanor at all times, and proactively escalates issues or trends to leadership when needed.
Key Responsibilities
Respond to consumer inquiries quickly and efficiently across multiple channels
Resolve order issues and provide knowledgeable product support and recommendations
Accurately code and document consumer cases within internal systems
Identify and escalate recurring issues or concerns to leadership
Collaborate with team members and actively participate in team meetings
Requirements
Minimum 2+ years of direct customer service experience, ideally within e-commerce , beauty or consumer brands
Hands‑on experience with Salesforce, Shopify, and Zendesk (required)
Ability to work
West Coast hours
Comfortable managing
high‑volume case loads
while maintaining accuracy, empathy, and efficiency
Quick learner and self‑starter
who can work independently in a remote environment
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Strong passion for beauty, cosmetics, and skincare , with the ability to speak the “language” of beauty confidently
Positive, solutions‑oriented attitude and strong sense of accountability
Team player who is flexible, adaptable, and collaborative
#J-18808-Ljbffr
well-known, established beauty brand
is seeking an experienced, motivated, and brand-driven
Customer Service Representative
to join its Digital Consumer Relations team. This is a
fully remote, long-term freelance opportunity
offering
full-time hours , with the requirement to work
West Coast business hours .
In this role, you will serve as the voice of the brand, assisting consumers via
email, live chat, and phone
with order‑related inquiries, product questions, and product selection guidance. The ideal candidate thrives in a
fast‑paced, high‑volume environment , maintains a professional and brand‑appropriate demeanor at all times, and proactively escalates issues or trends to leadership when needed.
Key Responsibilities
Respond to consumer inquiries quickly and efficiently across multiple channels
Resolve order issues and provide knowledgeable product support and recommendations
Accurately code and document consumer cases within internal systems
Identify and escalate recurring issues or concerns to leadership
Collaborate with team members and actively participate in team meetings
Requirements
Minimum 2+ years of direct customer service experience, ideally within e-commerce , beauty or consumer brands
Hands‑on experience with Salesforce, Shopify, and Zendesk (required)
Ability to work
West Coast hours
Comfortable managing
high‑volume case loads
while maintaining accuracy, empathy, and efficiency
Quick learner and self‑starter
who can work independently in a remote environment
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Strong passion for beauty, cosmetics, and skincare , with the ability to speak the “language” of beauty confidently
Positive, solutions‑oriented attitude and strong sense of accountability
Team player who is flexible, adaptable, and collaborative
#J-18808-Ljbffr