Activate Talent
Customer Service Representative (E-commerce) 1.1
Activate Talent, California, Missouri, United States, 65018
Customer Service Representative (E-commerce / DTC) – Remote (PST Hours)
About the Company We are a
mission-driven beauty brand
creating high-performance, vegan, and 100% cruelty-free makeup and skincare products. Beyond delivering exceptional beauty solutions, we are committed to giving back and supporting initiatives that help communities thrive. We believe exceptional customer experiences are just as important as exceptional products.
Position Overview We are seeking a
highly motivated, empathetic, and detail-oriented Customer Service Representative
to join our growing Customer Experience team. In this role, you will be the
frontline voice of the brand , supporting customers across multiple channels and ensuring every interaction reflects our core values of compassion, empowerment, and excellence.
This is a
fully remote role , with required availability during
Pacific Standard Time (PST) hours .
Key Responsibilities
Respond to customer inquiries via
email, chat, phone, and social media
with professionalism, warmth, and a solutions-oriented mindset.
Troubleshoot and resolve issues related to
orders, shipping, billing, product usage, returns, and exchanges
in a timely manner.
Manage customer tickets using
Gorgias and Zendesk , including automation, documentation, and case escalation when necessary.
Maintain accurate and detailed customer records to ensure continuity and high-quality support.
Collaborate cross-functionally with
fulfillment, marketing, and product teams
to address customer concerns and improve the overall experience.
Stay current on
product knowledge, policies, and procedures
to provide accurate information and thoughtful recommendations.
Identify trends and recurring issues in customer feedback and proactively suggest improvements to processes and customer experience.
Qualifications
2+ years of customer service experience , preferably in
e-commerce or DTC environments .
Hands-on experience with
Gorgias and Zendesk
(experience using both is a strong plus).
Excellent
written and verbal communication
skills.
Strong empathy, patience, and proven ability to
de-escalate challenging customer situations .
Highly detail-oriented with strong
problem-solving and multitasking
abilities.
Ability to work consistently during
Pacific Standard Time (PST) hours .
Experience in the
beauty or skincare industry
is a strong advantage.
Passion for
beauty, wellness, and making a positive impact .
#J-18808-Ljbffr
About the Company We are a
mission-driven beauty brand
creating high-performance, vegan, and 100% cruelty-free makeup and skincare products. Beyond delivering exceptional beauty solutions, we are committed to giving back and supporting initiatives that help communities thrive. We believe exceptional customer experiences are just as important as exceptional products.
Position Overview We are seeking a
highly motivated, empathetic, and detail-oriented Customer Service Representative
to join our growing Customer Experience team. In this role, you will be the
frontline voice of the brand , supporting customers across multiple channels and ensuring every interaction reflects our core values of compassion, empowerment, and excellence.
This is a
fully remote role , with required availability during
Pacific Standard Time (PST) hours .
Key Responsibilities
Respond to customer inquiries via
email, chat, phone, and social media
with professionalism, warmth, and a solutions-oriented mindset.
Troubleshoot and resolve issues related to
orders, shipping, billing, product usage, returns, and exchanges
in a timely manner.
Manage customer tickets using
Gorgias and Zendesk , including automation, documentation, and case escalation when necessary.
Maintain accurate and detailed customer records to ensure continuity and high-quality support.
Collaborate cross-functionally with
fulfillment, marketing, and product teams
to address customer concerns and improve the overall experience.
Stay current on
product knowledge, policies, and procedures
to provide accurate information and thoughtful recommendations.
Identify trends and recurring issues in customer feedback and proactively suggest improvements to processes and customer experience.
Qualifications
2+ years of customer service experience , preferably in
e-commerce or DTC environments .
Hands-on experience with
Gorgias and Zendesk
(experience using both is a strong plus).
Excellent
written and verbal communication
skills.
Strong empathy, patience, and proven ability to
de-escalate challenging customer situations .
Highly detail-oriented with strong
problem-solving and multitasking
abilities.
Ability to work consistently during
Pacific Standard Time (PST) hours .
Experience in the
beauty or skincare industry
is a strong advantage.
Passion for
beauty, wellness, and making a positive impact .
#J-18808-Ljbffr