McKesson Corporation
Customer Service Representative
McKesson Corporation, Fort Worth, Texas, United States, 76102
Overview
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We deliver insights, products, and services that make quality care more accessible and affordable. We focus on the health, happiness, and well-being of you and those we serve. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Note:
This is an IN-OFFICE position working under a remote setting until further notice. Key Responsibilities
Accept inbound calls and handle customer requests with professional phone etiquette. Enter all calls in the Call Tracking System with accurate, well documented call notes. Show a self-starter attitude with a positive work ethic and reliable attendance. Place direct, dropship and remote enhanced delivery orders. Assist customers with system navigation. Contribute effectively within a team while upholding McKesson I.C.A.R.E. principles. Process credit research and document retrieval requests. Meet departmental goals including schedule adherence, attendance, and quality monitoring. Communicate effectively with internal and external customers to provide first-call resolution and de-escalate concerns. Work with multiple systems, up to three monitors, and multitask in a fast-paced environment. Demonstrate strong computer skills including terminology, function, and navigation. Minimum Requirements
Typically requires 1+ year of related experience. Education
H.S. diploma or equivalent Critical Skills
Proficiency with the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams, etc.). Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay. Strong organization and attention to detail. Advanced problem solving and root cause analysis. Pay differential for bilingual, fluent Spanish-speaking individuals. Preferred Requirements
Success in a work-from-home environment preferred. Previous call center experience preferred. Pharmacy Tech experience preferred. Compensation and Equal Opportunity
We are proud to offer a competitive compensation package as part of our Total Rewards. This includes base pay and potential bonuses or long-term incentives, with pay aligned to McKesson's pay philosophy and compliant with regulations. For more information regarding benefits, please visit the careers site. Base Pay Range : $16.47 - $27.45 per hour. McKesson is an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information, see our Equal Employment Opportunity policies.
#J-18808-Ljbffr
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We deliver insights, products, and services that make quality care more accessible and affordable. We focus on the health, happiness, and well-being of you and those we serve. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Note:
This is an IN-OFFICE position working under a remote setting until further notice. Key Responsibilities
Accept inbound calls and handle customer requests with professional phone etiquette. Enter all calls in the Call Tracking System with accurate, well documented call notes. Show a self-starter attitude with a positive work ethic and reliable attendance. Place direct, dropship and remote enhanced delivery orders. Assist customers with system navigation. Contribute effectively within a team while upholding McKesson I.C.A.R.E. principles. Process credit research and document retrieval requests. Meet departmental goals including schedule adherence, attendance, and quality monitoring. Communicate effectively with internal and external customers to provide first-call resolution and de-escalate concerns. Work with multiple systems, up to three monitors, and multitask in a fast-paced environment. Demonstrate strong computer skills including terminology, function, and navigation. Minimum Requirements
Typically requires 1+ year of related experience. Education
H.S. diploma or equivalent Critical Skills
Proficiency with the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams, etc.). Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay. Strong organization and attention to detail. Advanced problem solving and root cause analysis. Pay differential for bilingual, fluent Spanish-speaking individuals. Preferred Requirements
Success in a work-from-home environment preferred. Previous call center experience preferred. Pharmacy Tech experience preferred. Compensation and Equal Opportunity
We are proud to offer a competitive compensation package as part of our Total Rewards. This includes base pay and potential bonuses or long-term incentives, with pay aligned to McKesson's pay philosophy and compliant with regulations. For more information regarding benefits, please visit the careers site. Base Pay Range : $16.47 - $27.45 per hour. McKesson is an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information, see our Equal Employment Opportunity policies.
#J-18808-Ljbffr