Atosa USA, Inc.
Customer Service Representative
Atosa USA, Inc., Flowery Branch, Georgia, United States, 30542
Customer Service Representative – Atosa USA, Inc.
Atosa USA, Inc. is a major manufacturer of commercial kitchen equipment, including refrigeration, cooking equipment, and robotic fryers. For the past decade we have led the industry with innovation, quality, and exceptional customer service. Our company is committed to operating responsibly in the communities where we live and work, and we offer rewarding careers to self‑motivated and talented individuals who can help us grow and set new standards in the field. We are actively recruiting the best and brightest candidates to join our team and, as a young and fast‑growing company, we are searching for a new member to join our customer service department.
Job Description The Customer Service Representative is responsible for the accurate and efficient processing of customer orders for materials and merchandise. This role involves receiving and entering orders, tracking their progress, and notifying customers of any changes in delivery schedules. The representative maintains detailed records of pricing, inventory levels, delivery dates, and other transaction-related data using specialized software or tracking systems. In addition to addressing non‑technical customer inquiries via phone or email, the role supports effective communication and issue resolution. The representative also collaborates with internal departments to ensure customer satisfaction and keeps the customer relationship database updated.
Responsibilities
Receive and verify orders, ensuring availability and stock using accounting software.
Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
Input orders accurately into accounting software and maintain effective communication with warehouse staff.
Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
Process freight claims for damaged units.
Create sales orders and invoices using accounting software.
Issue credit memos for returned products and maintain accurate records.
Establish and maintain a systematic filing system for inventory and customer records.
Ensure electronic filing and cloud storage of documents.
Interact professionally with customers via phone and email, providing accurate information and addressing concerns.
Receive purchase orders and handle messages promptly and courteously.
Provide real‑time inventory updates upon request.
Collaborate with the Operations Manager and warehouse personnel to maintain accurate inventory records.
Perform additional duties as assigned by the hiring manager.
Qualifications
At least 2 years of relevant experience in customer service, logistics, billing, or a related area.
Strong prioritization, multitasking ability, and the capacity to thrive in a fast‑paced environment.
Excellent attention to detail and a high degree of accuracy.
Excellent organizational and data‑management skills.
Basic understanding of invoicing and crediting processes.
Effective written and verbal communication skills with a strong customer‑service focus.
Proficiency in 10‑key and data entry; intermediate to advanced level.
Proficiency in English and the MS Office suite.
Strong problem‑solving abilities.
Ability to work efficiently within a team.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Job Description The Customer Service Representative is responsible for the accurate and efficient processing of customer orders for materials and merchandise. This role involves receiving and entering orders, tracking their progress, and notifying customers of any changes in delivery schedules. The representative maintains detailed records of pricing, inventory levels, delivery dates, and other transaction-related data using specialized software or tracking systems. In addition to addressing non‑technical customer inquiries via phone or email, the role supports effective communication and issue resolution. The representative also collaborates with internal departments to ensure customer satisfaction and keeps the customer relationship database updated.
Responsibilities
Receive and verify orders, ensuring availability and stock using accounting software.
Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
Input orders accurately into accounting software and maintain effective communication with warehouse staff.
Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
Process freight claims for damaged units.
Create sales orders and invoices using accounting software.
Issue credit memos for returned products and maintain accurate records.
Establish and maintain a systematic filing system for inventory and customer records.
Ensure electronic filing and cloud storage of documents.
Interact professionally with customers via phone and email, providing accurate information and addressing concerns.
Receive purchase orders and handle messages promptly and courteously.
Provide real‑time inventory updates upon request.
Collaborate with the Operations Manager and warehouse personnel to maintain accurate inventory records.
Perform additional duties as assigned by the hiring manager.
Qualifications
At least 2 years of relevant experience in customer service, logistics, billing, or a related area.
Strong prioritization, multitasking ability, and the capacity to thrive in a fast‑paced environment.
Excellent attention to detail and a high degree of accuracy.
Excellent organizational and data‑management skills.
Basic understanding of invoicing and crediting processes.
Effective written and verbal communication skills with a strong customer‑service focus.
Proficiency in 10‑key and data entry; intermediate to advanced level.
Proficiency in English and the MS Office suite.
Strong problem‑solving abilities.
Ability to work efficiently within a team.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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