WeDriveU
Join to apply for the
Customer Service Representative
role at
WeDriveU WeDriveU
is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Responsibilities
Responsible for acting as a liaison between the customer and the company
Provide a world class customer experience to both internal and external customers via phone, email and chat
Assist customers with service requests, changes, cancellation, and other queries
Resolve customer service issues via phone, email and chat
Capture detailed customer charter requests and provide an accurate quotation
Follow-up with leads via phone, email or chat
Assist customers with single call issue resolution
Ensure personal revenue goals and objectives are exceeded
Directly contribute to department revenue goal attainment
Other duties as assigned
Qualifications
High School graduate or equivalent
Customer service experience in a contact/call center environment required
Excellent oral communication skills to respond and present professionally to callers and visitors
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
Strong interpersonal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Computer literacy, preferably in word processing and spreadsheets
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
Prior logistics/charter sales experience preferred
Transportation industry experience a plus
Bilingual English/Spanish a plus
We Offer
Physical Health: Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health: Competitive compensation packages, 401(k) with 4% employer match, Financial Wellness Tool, Commuter Benefits
Emotional Health: Employee Assistance Program (EAP), PTO for part-time and full-time positions, Paid holidays, Pet & Legal Insurance
Personal Development: On-the-job training and skills development, Internal transfer opportunities for career growth, Benefits vary by position and location
WeDriveU
is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Get notified about new Customer Service Representative jobs in
Richmond, VA .
#J-18808-Ljbffr
Customer Service Representative
role at
WeDriveU WeDriveU
is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Responsibilities
Responsible for acting as a liaison between the customer and the company
Provide a world class customer experience to both internal and external customers via phone, email and chat
Assist customers with service requests, changes, cancellation, and other queries
Resolve customer service issues via phone, email and chat
Capture detailed customer charter requests and provide an accurate quotation
Follow-up with leads via phone, email or chat
Assist customers with single call issue resolution
Ensure personal revenue goals and objectives are exceeded
Directly contribute to department revenue goal attainment
Other duties as assigned
Qualifications
High School graduate or equivalent
Customer service experience in a contact/call center environment required
Excellent oral communication skills to respond and present professionally to callers and visitors
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
Strong interpersonal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Computer literacy, preferably in word processing and spreadsheets
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
Prior logistics/charter sales experience preferred
Transportation industry experience a plus
Bilingual English/Spanish a plus
We Offer
Physical Health: Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health: Competitive compensation packages, 401(k) with 4% employer match, Financial Wellness Tool, Commuter Benefits
Emotional Health: Employee Assistance Program (EAP), PTO for part-time and full-time positions, Paid holidays, Pet & Legal Insurance
Personal Development: On-the-job training and skills development, Internal transfer opportunities for career growth, Benefits vary by position and location
WeDriveU
is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Get notified about new Customer Service Representative jobs in
Richmond, VA .
#J-18808-Ljbffr