Fountain
Compensation $18.44 - $18.44/hour
Job Description
WeDriveU
is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.
The
Customer Service Representative
is a key part of our Customer Service team.The principal core competencies required for success in this position include: a customer focus;the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology.
Responsibilities:
Responsible for acting as a liaison between the customer and the company
Provide a world class customer experience to both internal and external customers via phone/email/chat
Assist customers with service requests, changes, cancelation, and other queries
Resolve customer service issues via phone/email/chat
Capture detailed customer charter requests and provide an accurate quotation
Follow-up with leads via phone/email/chat
Assist customers with single call issue resolution
Ensure personal revenue goals and objectives are exceeded
Directly contribute to department revenue goal attainment
Other duties as assigned
Qualifications:
High School graduate or equivalent
Customer service experience in a contact/call center environment required
Excellent oral communication skills to respond and present professionally to callers and visitors
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
Strong interpersonal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
Transportation industry experience a plus
Bilingual English/Spanish a plus
We Offer Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits
Competitive compensation packages
401(k) with 4% employer match
Financial Wellness Tool
Emotional Health
Employee Assistance Program (EAP)
PTO for part-time and full-time positions
Paid holidays
Pet & Legal Insurance
Personal Development
On-the-job training and skills development
Internal transfer opportunities for career growth
*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
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Job Description
WeDriveU
is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.
The
Customer Service Representative
is a key part of our Customer Service team.The principal core competencies required for success in this position include: a customer focus;the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology.
Responsibilities:
Responsible for acting as a liaison between the customer and the company
Provide a world class customer experience to both internal and external customers via phone/email/chat
Assist customers with service requests, changes, cancelation, and other queries
Resolve customer service issues via phone/email/chat
Capture detailed customer charter requests and provide an accurate quotation
Follow-up with leads via phone/email/chat
Assist customers with single call issue resolution
Ensure personal revenue goals and objectives are exceeded
Directly contribute to department revenue goal attainment
Other duties as assigned
Qualifications:
High School graduate or equivalent
Customer service experience in a contact/call center environment required
Excellent oral communication skills to respond and present professionally to callers and visitors
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
Strong interpersonal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
Transportation industry experience a plus
Bilingual English/Spanish a plus
We Offer Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits
Competitive compensation packages
401(k) with 4% employer match
Financial Wellness Tool
Emotional Health
Employee Assistance Program (EAP)
PTO for part-time and full-time positions
Paid holidays
Pet & Legal Insurance
Personal Development
On-the-job training and skills development
Internal transfer opportunities for career growth
*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
#J-18808-Ljbffr