TEKsystems
Customer Service Representative
TEKsystems
Contract to Hire position based in Plymouth, MI.
Customer Service Representative working in a call center environment. Handling inbound calls and follow‑up calls. Answers calls and questions on prior authorization, general questions, and some confidential information. Provides great customer service with high level of attention to detail, entering information accurately. Measured on quality and accuracy, may range from 50–100 calls a day depending on complexity. Utilizes multiple systems and programs to track information and update communication with customers.
Responsibilities
Handle inbound and follow‑up calls.
Answer questions on prior authorization, general queries, and confidential information.
Accurately enter and update customer information using multiple systems.
Meet or exceed quality and accuracy metrics (50–100 calls per day).
Qualifications
1 year of recent call center experience.
Strong customer service skills.
Data entry proficiency.
Ability to work in a fast‑paced call center environment.
Skills
Customer service
Call center operations
Data entry
Computer literacy
Pay & Benefits Pay range: $21.00 – $21.00 per hour.
Benefits for this temporary role (if eligible) may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefitsEmployee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on
January 16, 2026 .
Equal Opportunity Employer The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Contract to Hire position based in Plymouth, MI.
Customer Service Representative working in a call center environment. Handling inbound calls and follow‑up calls. Answers calls and questions on prior authorization, general questions, and some confidential information. Provides great customer service with high level of attention to detail, entering information accurately. Measured on quality and accuracy, may range from 50–100 calls a day depending on complexity. Utilizes multiple systems and programs to track information and update communication with customers.
Responsibilities
Handle inbound and follow‑up calls.
Answer questions on prior authorization, general queries, and confidential information.
Accurately enter and update customer information using multiple systems.
Meet or exceed quality and accuracy metrics (50–100 calls per day).
Qualifications
1 year of recent call center experience.
Strong customer service skills.
Data entry proficiency.
Ability to work in a fast‑paced call center environment.
Skills
Customer service
Call center operations
Data entry
Computer literacy
Pay & Benefits Pay range: $21.00 – $21.00 per hour.
Benefits for this temporary role (if eligible) may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefitsEmployee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on
January 16, 2026 .
Equal Opportunity Employer The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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