TEKsystems
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Customer Service Representative
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TEKsystems . Position starts on February 2nd. Location: West Des Moines, IA. This is a Contract to Hire position based out of West Des Moines, IA. Description
Assisting customers "post-issue" (annuitants with an established policy), performing address changes, claims questions, change in funding decisions, assisting with tax inquiries and any other related tasks servicing an annuity. Call volume is roughly 50+ calls a day. Responds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally. Communicates answers and solutions to customers verbally and/or in writing. Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers. Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence. Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch. Assists other teams within operations depending on business needs. Updates contracts promptly with notes so the most current information is readily available to all company personnel. Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information. Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers. Collaborates with teammates in creating solutions for different customer issues and situations. Skills & Qualifications
Previous call center experience or office experience preferred. Attention to detail. Quick learner. Punctual. Need to type above 40 WPM. Job Type & Location
This is a Contract to Hire position based out of West Des Moines, IA. Pay And Benefits
The pay range for this position is $22.00 - $22.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Application Deadline: January 16, 2026. Workplace Type: Onsite.
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Customer Service Representative
role at
TEKsystems . Position starts on February 2nd. Location: West Des Moines, IA. This is a Contract to Hire position based out of West Des Moines, IA. Description
Assisting customers "post-issue" (annuitants with an established policy), performing address changes, claims questions, change in funding decisions, assisting with tax inquiries and any other related tasks servicing an annuity. Call volume is roughly 50+ calls a day. Responds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally. Communicates answers and solutions to customers verbally and/or in writing. Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers. Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence. Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch. Assists other teams within operations depending on business needs. Updates contracts promptly with notes so the most current information is readily available to all company personnel. Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information. Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers. Collaborates with teammates in creating solutions for different customer issues and situations. Skills & Qualifications
Previous call center experience or office experience preferred. Attention to detail. Quick learner. Punctual. Need to type above 40 WPM. Job Type & Location
This is a Contract to Hire position based out of West Des Moines, IA. Pay And Benefits
The pay range for this position is $22.00 - $22.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Application Deadline: January 16, 2026. Workplace Type: Onsite.
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