TEKsystems
Customer Service Representative - $22/HR
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Customer Service Representative - $22/HR
role at
TEKsystems .
Now Hiring for Customer Service Reps for a large and growing insurance company in Des Moines, IA!
Description Assisting customers “post-issue” (annuitants with an established policy), performing address changes, claims questions, change in funding decisions, assisting with tax inquiries and any other related tasks servicing an annuity.
Call volume is roughly 50+ calls a day.
Responds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally.
Communicates answers and solutions to customers verbally and/or in writing.
Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers.
Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence.
Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch.
Assists other teams within operations depending on business needs.
Updates contracts promptly with notes so the most current information is readily available to all company personnel.
Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information.
Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers.
Collaborates with teammates in creating solutions for different customer issues and situations.
Qualifications 1+ year of customer service experience.
Need to type above 40 WPM.
Shift Monday-Friday, 8am-5pm.
Job Type & Location This is a Contract to Hire position based out of Des Moines, IA.
Pay & Benefits The pay range for this position is $22.00 - $22.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefitsEmployee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline: This position is anticipated to close on Jan 20, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority Level Entry level
Employment Type Contract
Job Function Other
Industries IT Services and IT Consulting
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Customer Service Representative - $22/HR
role at
TEKsystems .
Now Hiring for Customer Service Reps for a large and growing insurance company in Des Moines, IA!
Description Assisting customers “post-issue” (annuitants with an established policy), performing address changes, claims questions, change in funding decisions, assisting with tax inquiries and any other related tasks servicing an annuity.
Call volume is roughly 50+ calls a day.
Responds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally.
Communicates answers and solutions to customers verbally and/or in writing.
Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers.
Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence.
Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch.
Assists other teams within operations depending on business needs.
Updates contracts promptly with notes so the most current information is readily available to all company personnel.
Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information.
Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers.
Collaborates with teammates in creating solutions for different customer issues and situations.
Qualifications 1+ year of customer service experience.
Need to type above 40 WPM.
Shift Monday-Friday, 8am-5pm.
Job Type & Location This is a Contract to Hire position based out of Des Moines, IA.
Pay & Benefits The pay range for this position is $22.00 - $22.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefitsEmployee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline: This position is anticipated to close on Jan 20, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority Level Entry level
Employment Type Contract
Job Function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr