CEVA Logistics
Overview
Demand Fulfillment Specialist The success of a company depends on the passionate people we partner with. Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife. Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach. As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.
Yourmissions
Location: Lenexa, KS
Responsibilities Order Entry and Commercial Support
Orders and Inquiries: Placing and auditing orders for distribution and company accounts within accepted time frames. Answers all inquiries within defined KPI levels set by Ceva.
Manage required tasks associated with accounts: invoicing, damage claims, entering and updating customer accounts or information for Sales, Supply Chain and Quality.
Process returns: Issuing RMAs and call tags, handling damage and shortage claims, and other returns, including stock reception, billing and/or crediting, and shipping replacement goods. Maintains "Proof of Destruction forms" for non-inventory returns.
Proactively informs customers of backorders, discontinued SKU's, and order statuses.
Report and record information as defined by management, including notification of appropriate parties.
Assist DFS Team Lead with special projects as needed including audits, research, etc.
Assist National Account Managers, Area Managers, Regional Managers, Territory Managers and Inside Sales and Supply Chain with follow-up information as needed for related items.
Assist Sales, Marketing, Finance, I.T. and Operations with tasks as needed.
Analysis and Order Prioritization
Tracks shipping issues, On Time in Full, Same Day Service and Right First Time levels.
Communicates orders and items for warehouse release and tracking; ensuring that orders are communicated correctly, processed, shipped and invoiced in a timely fashion. The DFS assists in communicating order priorities set by the DFS Team Lead and Commercial Operations Management, as well as ensuring orders are filled within the expected lead times to the customer.
Core Competencies
Shape solutions out of complexity - Work to evolve immediate environment
Client focus - Make sure needs and requests are treated equally and in a positive way
Collaborate with empathy - Fully takes part in the working group to share information, listens to others and have a clear idea of the decisions taken
Engage and develop - Open to share knowledge and to receive feedback from others
Drive ambition and accountability - Ensure accuracy of work the use of KPI's and a responsible commitment
Influence others - Show structure and confidence while speaking
Technical / Functional Competencies
Outstanding communication skills, verbal and written
Excellent Computer (ERP Systems such as JDE, Excel, Office, Adobe, Gmail or Google platform experience strongly preferred)
Telephone skills
Efficiency – Must be efficient with computer programs and follow-up communications
Time Management – Able to prioritize and deliver on multiple tasks
Analytical Skills
Teamwork
Planning
Problem Solving and Process Improvement
Qualifications Education - Bachelor’s degree preferred. Will consider sufficient relevant experience and skill levels.
Work Experience - Must have at least 1 year proven customer service experience within a corporate setting.
Working Conditions Physical Requirements: Must be able to read and write legibly and understand English
Visual Inspection
Working Conditions: Standard office setting
Travel Required: Travel may be required for meetings and conferences as needed (0-10%)
Ceva is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, or veteran status. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This description is not an employment contract. Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
#J-18808-Ljbffr
Demand Fulfillment Specialist The success of a company depends on the passionate people we partner with. Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife. Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach. As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.
Yourmissions
Location: Lenexa, KS
Responsibilities Order Entry and Commercial Support
Orders and Inquiries: Placing and auditing orders for distribution and company accounts within accepted time frames. Answers all inquiries within defined KPI levels set by Ceva.
Manage required tasks associated with accounts: invoicing, damage claims, entering and updating customer accounts or information for Sales, Supply Chain and Quality.
Process returns: Issuing RMAs and call tags, handling damage and shortage claims, and other returns, including stock reception, billing and/or crediting, and shipping replacement goods. Maintains "Proof of Destruction forms" for non-inventory returns.
Proactively informs customers of backorders, discontinued SKU's, and order statuses.
Report and record information as defined by management, including notification of appropriate parties.
Assist DFS Team Lead with special projects as needed including audits, research, etc.
Assist National Account Managers, Area Managers, Regional Managers, Territory Managers and Inside Sales and Supply Chain with follow-up information as needed for related items.
Assist Sales, Marketing, Finance, I.T. and Operations with tasks as needed.
Analysis and Order Prioritization
Tracks shipping issues, On Time in Full, Same Day Service and Right First Time levels.
Communicates orders and items for warehouse release and tracking; ensuring that orders are communicated correctly, processed, shipped and invoiced in a timely fashion. The DFS assists in communicating order priorities set by the DFS Team Lead and Commercial Operations Management, as well as ensuring orders are filled within the expected lead times to the customer.
Core Competencies
Shape solutions out of complexity - Work to evolve immediate environment
Client focus - Make sure needs and requests are treated equally and in a positive way
Collaborate with empathy - Fully takes part in the working group to share information, listens to others and have a clear idea of the decisions taken
Engage and develop - Open to share knowledge and to receive feedback from others
Drive ambition and accountability - Ensure accuracy of work the use of KPI's and a responsible commitment
Influence others - Show structure and confidence while speaking
Technical / Functional Competencies
Outstanding communication skills, verbal and written
Excellent Computer (ERP Systems such as JDE, Excel, Office, Adobe, Gmail or Google platform experience strongly preferred)
Telephone skills
Efficiency – Must be efficient with computer programs and follow-up communications
Time Management – Able to prioritize and deliver on multiple tasks
Analytical Skills
Teamwork
Planning
Problem Solving and Process Improvement
Qualifications Education - Bachelor’s degree preferred. Will consider sufficient relevant experience and skill levels.
Work Experience - Must have at least 1 year proven customer service experience within a corporate setting.
Working Conditions Physical Requirements: Must be able to read and write legibly and understand English
Visual Inspection
Working Conditions: Standard office setting
Travel Required: Travel may be required for meetings and conferences as needed (0-10%)
Ceva is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, or veteran status. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This description is not an employment contract. Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
#J-18808-Ljbffr