Project Renewal
Apply for the Operations Coordinator role at
Project Renewal . Program Overview
59th Street Women’s Shelter is a 200‑bed, 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Comprehensive services include case management, counseling, recreational activities and housing placement assistance. An on‑site Article 28 Clinic provides primary and behavioral health care services. Title:
Operations Coordinator Program:
59th Street Women’s Shelter Salary Range:
$30.77/hr Position Overview
Under the general direction of the Assistant Director, the Operations Coordinator directs a staff of Residential Aides assigned to the 4pm‑12am and 12am‑8am shifts, ensuring the safety and smooth operation of the shelter, performing related duties, and providing direct assistance to clients in adhering to shelter rules and regulations. Essential Duties & Responsibilities
Supervise Residential Aides assigned to the 4pm‑12am and 12am‑8am shifts to ensure the safety and smooth operation of the shelter. Assist the Assistant Director in overseeing departmental tasks and goals as well as overall facility operations. Act as lead manager in the absence of more senior managers. Provide wrap‑around overtime coverage as needed. Perform crisis intervention when required, including handling Priority One incidents. Participate in the design and implementation of program improvements, policies, procedures and other strategic planning efforts. Provide emergency first aid/CPR assistance when needed. Keep records and assist staff in updating the client data summary sheets used for weekly/monthly meetings. Maintain an updated filing system so files can be easily retrieved and ensure that record‑keeping criteria are followed. Provide training of staff through on‑site sessions as well as referrals to outside training sources. Provide orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and providing basic supplies, including sheets, towels and toiletries. Participate in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues. Perform other duties as assigned by the Assistant and Program Directors. Physical Activities
The Operations Coordinator must be able to walk between the six floors of the facility, stand, sit for extended periods at the computer, bend, reach or squat to get records from files or address building needs, climb and work from ladders up to 10‑12 feet in height, and lift a minimum of 30 lbs. Qualifications
Education Requirements
Associate’s Degree plus experience as outlined in item 1 below, or High School Diploma or GED plus experience as outlined in item 2 below, or Bachelor’s Degree Certificates and Credentials
Fire Guard certification F‑02 or Fire Safety Coordinator F‑80; trained in de‑escalation; cultural competency; OOPP Train the Trainer certified. Experience Requirements
Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance use issues. Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which was in a supervisory capacity. Preferred Skills
Leadership:
Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills. Team building:
Ability to develop and foster a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population. Communication:
Excellent oral, writing, and listening skills are a must. Organizational:
Ability to work well within a highly‑pressurized, deadline environment, while meeting the short and long‑term mandates of the program. Interpersonal:
Ability to interface with clients as well as all levels of staff. Computer:
Knowledge of case‑management software as well as proficiency in Microsoft Office Suite.
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Project Renewal . Program Overview
59th Street Women’s Shelter is a 200‑bed, 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Comprehensive services include case management, counseling, recreational activities and housing placement assistance. An on‑site Article 28 Clinic provides primary and behavioral health care services. Title:
Operations Coordinator Program:
59th Street Women’s Shelter Salary Range:
$30.77/hr Position Overview
Under the general direction of the Assistant Director, the Operations Coordinator directs a staff of Residential Aides assigned to the 4pm‑12am and 12am‑8am shifts, ensuring the safety and smooth operation of the shelter, performing related duties, and providing direct assistance to clients in adhering to shelter rules and regulations. Essential Duties & Responsibilities
Supervise Residential Aides assigned to the 4pm‑12am and 12am‑8am shifts to ensure the safety and smooth operation of the shelter. Assist the Assistant Director in overseeing departmental tasks and goals as well as overall facility operations. Act as lead manager in the absence of more senior managers. Provide wrap‑around overtime coverage as needed. Perform crisis intervention when required, including handling Priority One incidents. Participate in the design and implementation of program improvements, policies, procedures and other strategic planning efforts. Provide emergency first aid/CPR assistance when needed. Keep records and assist staff in updating the client data summary sheets used for weekly/monthly meetings. Maintain an updated filing system so files can be easily retrieved and ensure that record‑keeping criteria are followed. Provide training of staff through on‑site sessions as well as referrals to outside training sources. Provide orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and providing basic supplies, including sheets, towels and toiletries. Participate in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues. Perform other duties as assigned by the Assistant and Program Directors. Physical Activities
The Operations Coordinator must be able to walk between the six floors of the facility, stand, sit for extended periods at the computer, bend, reach or squat to get records from files or address building needs, climb and work from ladders up to 10‑12 feet in height, and lift a minimum of 30 lbs. Qualifications
Education Requirements
Associate’s Degree plus experience as outlined in item 1 below, or High School Diploma or GED plus experience as outlined in item 2 below, or Bachelor’s Degree Certificates and Credentials
Fire Guard certification F‑02 or Fire Safety Coordinator F‑80; trained in de‑escalation; cultural competency; OOPP Train the Trainer certified. Experience Requirements
Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance use issues. Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which was in a supervisory capacity. Preferred Skills
Leadership:
Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills. Team building:
Ability to develop and foster a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population. Communication:
Excellent oral, writing, and listening skills are a must. Organizational:
Ability to work well within a highly‑pressurized, deadline environment, while meeting the short and long‑term mandates of the program. Interpersonal:
Ability to interface with clients as well as all levels of staff. Computer:
Knowledge of case‑management software as well as proficiency in Microsoft Office Suite.
#J-18808-Ljbffr