Terros Health
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.
The Service Excellence Team exists to help our people do their best work in service of our mission of
hope, health, and healing . The
Training Specialist – Service Excellence
plays a key role in bringing that to life by designing and delivering learning experiences that are practical, engaging, and grounded in real operational and clinical needs. This role focuses on facilitating accessible training that helps teams work more consistently, confidently, and effectively across Terros Health. The Training Specialist partners closely with clinical and operational leaders to support onboarding, skill-building, and continuous learning, emphasizing adult learning principles, clarity, and practical application in day-to-day work. This position reports to the Manager of Learning and Development.
Design, facilitate, and continuously improve training programs that support Service Excellence standards, clinical workflows, and operational consistency across Terros Health.
Partner closely with clinical and operational leaders to assess training needs and translate system changes, policies, and best practices into clear, accessible learning experiences.
Deliver onboarding and ongoing skill-building training for staff and leaders, using adult learning principles and practical, real-world application.
Support the rollout of new initiatives, tools, workflows, and service standards by developing and facilitating effective training plans and materials.
Develop and maintain training content, including curricula, facilitator guides, job aids, checklists, and procedural documentation to support consistent practice.
Develop training plans to resolve inefficiencies in areas where improvement is needed. Ensures competency of trainees at the time the training is offered.
Facilitate live and virtual training sessions, workshops, and learning forums, adapting delivery to meet the needs of diverse audiences and programs.
Collaborate with Service Excellence, Quality, Clinical, Operations, and Admin teams to ensure training aligns with organizational priorities and expectations.
Evaluate training effectiveness through feedback, participation data, and observed practice, and recommend adjustments to improve learning outcomes.
Provide training and end-user support related to clinical systems and tools, including the Electronic Health Record (EHR), in partnership with operational and IT stakeholders.
Model and reinforce Service Excellence behaviors and expectations in all interactions, training environments, and cross-functional work.
Maintain training schedules, course records, and reporting within the Learning Management System (LMS) to ensure accurate tracking and compliance.
Support workforce engagement initiatives by contributing to learning experiences that strengthen confidence, consistency, and connection to mission.
Participate in department projects, workgroups, and committees as assigned, representing Service Excellence and Learning & Development perspectives.
Stay current on best practices in adult learning, facilitation, and healthcare training, and apply relevant improvements to training approaches
Benefits & Wellness
Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts
Gym memberships
Car rentals
Flights, hotels, movies and more
Bilingual pay differential
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The Service Excellence Team exists to help our people do their best work in service of our mission of
hope, health, and healing . The
Training Specialist – Service Excellence
plays a key role in bringing that to life by designing and delivering learning experiences that are practical, engaging, and grounded in real operational and clinical needs. This role focuses on facilitating accessible training that helps teams work more consistently, confidently, and effectively across Terros Health. The Training Specialist partners closely with clinical and operational leaders to support onboarding, skill-building, and continuous learning, emphasizing adult learning principles, clarity, and practical application in day-to-day work. This position reports to the Manager of Learning and Development.
Design, facilitate, and continuously improve training programs that support Service Excellence standards, clinical workflows, and operational consistency across Terros Health.
Partner closely with clinical and operational leaders to assess training needs and translate system changes, policies, and best practices into clear, accessible learning experiences.
Deliver onboarding and ongoing skill-building training for staff and leaders, using adult learning principles and practical, real-world application.
Support the rollout of new initiatives, tools, workflows, and service standards by developing and facilitating effective training plans and materials.
Develop and maintain training content, including curricula, facilitator guides, job aids, checklists, and procedural documentation to support consistent practice.
Develop training plans to resolve inefficiencies in areas where improvement is needed. Ensures competency of trainees at the time the training is offered.
Facilitate live and virtual training sessions, workshops, and learning forums, adapting delivery to meet the needs of diverse audiences and programs.
Collaborate with Service Excellence, Quality, Clinical, Operations, and Admin teams to ensure training aligns with organizational priorities and expectations.
Evaluate training effectiveness through feedback, participation data, and observed practice, and recommend adjustments to improve learning outcomes.
Provide training and end-user support related to clinical systems and tools, including the Electronic Health Record (EHR), in partnership with operational and IT stakeholders.
Model and reinforce Service Excellence behaviors and expectations in all interactions, training environments, and cross-functional work.
Maintain training schedules, course records, and reporting within the Learning Management System (LMS) to ensure accurate tracking and compliance.
Support workforce engagement initiatives by contributing to learning experiences that strengthen confidence, consistency, and connection to mission.
Participate in department projects, workgroups, and committees as assigned, representing Service Excellence and Learning & Development perspectives.
Stay current on best practices in adult learning, facilitation, and healthcare training, and apply relevant improvements to training approaches
Benefits & Wellness
Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts
Gym memberships
Car rentals
Flights, hotels, movies and more
Bilingual pay differential
#J-18808-Ljbffr