Marsveterinary
Full-Time Client Service Representative (CSR)
at
VCA Advanced Veterinary Care Center!
Job Summary We are seeking a
dedicated and friendly Client Service Representative (CSR)
to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.
Key Responsibilities
Provide
exceptional customer service
in person, over the phone, and via email.
Schedule appointments, manage patient check-ins/check-outs, and process payments.
Educate clients on hospital services, wellness plans, and pet care.
Maintain accurate patient records and handle administrative tasks efficiently.
Assist in handling client concerns with professionalism and empathy.
Work collaboratively with veterinary teams to ensure smooth hospital operations.
Qualifications & Skills
Previous experience in a
customer service
or
veterinary setting
preferred.
Strong communication and interpersonal skills.
Ability to multitask in a
fast-paced
environment.
Proficiency with computer systems and scheduling software.
Passion for animals and a commitment to client education.
Requirements Excellent oral and written communication skills.
Schedule Full-time position for Day shift. 5 x 8 hour days and rotating weekends.
Benefits of joining the VCA Team!
Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Tuition support and sponsorships
Free mental wellness subscriptions
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance included
Paid parental leave
Paid vacation and sick time
401(k) with corporate match
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Apply now! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
#J-18808-Ljbffr
at
VCA Advanced Veterinary Care Center!
Job Summary We are seeking a
dedicated and friendly Client Service Representative (CSR)
to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.
Key Responsibilities
Provide
exceptional customer service
in person, over the phone, and via email.
Schedule appointments, manage patient check-ins/check-outs, and process payments.
Educate clients on hospital services, wellness plans, and pet care.
Maintain accurate patient records and handle administrative tasks efficiently.
Assist in handling client concerns with professionalism and empathy.
Work collaboratively with veterinary teams to ensure smooth hospital operations.
Qualifications & Skills
Previous experience in a
customer service
or
veterinary setting
preferred.
Strong communication and interpersonal skills.
Ability to multitask in a
fast-paced
environment.
Proficiency with computer systems and scheduling software.
Passion for animals and a commitment to client education.
Requirements Excellent oral and written communication skills.
Schedule Full-time position for Day shift. 5 x 8 hour days and rotating weekends.
Benefits of joining the VCA Team!
Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Tuition support and sponsorships
Free mental wellness subscriptions
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance included
Paid parental leave
Paid vacation and sick time
401(k) with corporate match
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Apply now! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
#J-18808-Ljbffr