Jobs via Dice
IT Support Technician
Minneapolis, MN
Summary We are seeking an IT Support Technician to resolve escalated issues, improve first‑call resolution, and ensure reliable, secure technology services across the organization.
Responsibilities
Provide advanced technical support for hardware, software, network, and application issues via phone, email, and in person.
Resolve Level‑1 escalations by diagnosing root causes and delivering solutions aligned with SLAs.
Document, track, and close Service Desk tickets accurately in the ticketing system.
Collaborate with senior IT staff to resolve complex or recurring technical issues.
Train and support Level‑1 Service Desk staff to improve knowledge sharing and first‑call resolution.
Install, configure, deploy, and maintain computers, peripherals, and authorized software.
Recommend hardware and software upgrades to maintain current, functional technology.
Create and maintain technical documentation, procedures, and standards.
Provide basic end‑user training to support effective technology use.
Maintain confidentiality and adhere to high ethical standards.
Requirements
Associate’s degree in Information Technology or a related field.
Minimum of 5 years of IT support experience.
Strong troubleshooting skills across multiple platforms, operating systems, and applications.
Experience in using a service desk ticketing system.
Excellent written and verbal communication skills.
Ability to prioritize work, meet deadlines, and work effectively under pressure.
Ability to lift up to 40 lbs. and work on‑site, 40 hours per week.
Preferred
ITIL certification.
CompTIA A+ certification.
Experience with ServiceNow.
Experience with JAMF.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr
Summary We are seeking an IT Support Technician to resolve escalated issues, improve first‑call resolution, and ensure reliable, secure technology services across the organization.
Responsibilities
Provide advanced technical support for hardware, software, network, and application issues via phone, email, and in person.
Resolve Level‑1 escalations by diagnosing root causes and delivering solutions aligned with SLAs.
Document, track, and close Service Desk tickets accurately in the ticketing system.
Collaborate with senior IT staff to resolve complex or recurring technical issues.
Train and support Level‑1 Service Desk staff to improve knowledge sharing and first‑call resolution.
Install, configure, deploy, and maintain computers, peripherals, and authorized software.
Recommend hardware and software upgrades to maintain current, functional technology.
Create and maintain technical documentation, procedures, and standards.
Provide basic end‑user training to support effective technology use.
Maintain confidentiality and adhere to high ethical standards.
Requirements
Associate’s degree in Information Technology or a related field.
Minimum of 5 years of IT support experience.
Strong troubleshooting skills across multiple platforms, operating systems, and applications.
Experience in using a service desk ticketing system.
Excellent written and verbal communication skills.
Ability to prioritize work, meet deadlines, and work effectively under pressure.
Ability to lift up to 40 lbs. and work on‑site, 40 hours per week.
Preferred
ITIL certification.
CompTIA A+ certification.
Experience with ServiceNow.
Experience with JAMF.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr