IT Support Technician

Technical Team Lead at TriCom Technical Services Seeking an

onsite Level 2 IT Support Technician

for a

short-term, 7-week contract

supporting a busy campus environment. This is a

hands‑on, in‑person support role , focused on escalations, deskside support, and service desk stability.

Start:

Immediate

Responsibilities

Provide Level 2 technical support to end users

Resolve escalated Level 1 service desk tickets within SLA

Troubleshoot hardware, software, and application issues (Windows & macOS)

Support laptops, printers, peripherals, and classroom technology

Document issues and resolutions in the ticketing system

Mentor and support Level 1 technicians or student workers

Deliver walk‑up and deskside support across campus

Requirements

~5 years of IT support experience (flexible for strong candidates)

Strong troubleshooting skills across desktop, OS, and applications

Experience working from a ticketing system

Able to work

fully onsite , 40 hours per week

Ability to lift up to 40 lbs

Preferred

ServiceNow experience

ITIL or CompTIA A+ certification

Short-term assignment — 7 weeks

Onsite only (Minneapolis, MN)

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Information Technology

Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TriCom Technical Services by 2x

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