Kroger
Job Title
DELI/DEPT LEADER – Kroger Overview
Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service, highly satisfying each customer’s needs and exceeding their expectations. Responsibilities
Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged. Empowering associates to create a simple, fresh and inspired shopping experience for every customer. Prioritizing and planning work activities, using time efficiently. Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions. Communicate company, department, and job‑specific information to associates, including information from board meetings and huddles. Ensure new associates are properly oriented to the department and understand the benefits of working. Support the Customer 1st team. Delegate work assignments that match associate responsibilities, providing clear direction and monitoring progress. Maintain punctuality for work and meetings, ensuring responsibilities are covered when absent. Execute action plans and daily priorities, including performance goals and best practices. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with procedures, identifying unsafe conditions, and notifying store management. Stay current with present, future, seasonal, and special ads. Promote corporate brands to customers and ensure associates are educated. Manage the scheduling of Deli associates to provide adequate department coverage. Provide actionable feedback to help teams and individuals grow. Help associates identify how their work aligns with key store initiatives. Communicate store and department priorities and goals, recognizing progress toward those goals. Maintain and explain product knowledge to allow associates and customers to have all resources necessary. Create and execute sales promotions in partnership with store management. Control supply expenses for the department, ensuring resources for associates and customers. Assist store management in preparing the store/department budget and conducting profit and loss reviews. Tend appropriately on all financial reports. Develop and implement a department business plan to achieve desired results. Supervise/coach Deli associates in the performance of their duties, perform performance reviews, provide feedback and reward associates. Work cooperatively in a high‑paced and sometimes stressful environment. Manage conflict in a reasonable, nonconfrontational and cooperative manner. Act with honesty and integrity regarding customer and business information. Follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodations. Qualifications
Effective communication/customer service skills. Knowledge of basic math. Ability to handle stressful situations. Ability to lead other associates. Flexibility in work schedule. Successful completion of basic and supervisory skills.
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DELI/DEPT LEADER – Kroger Overview
Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service, highly satisfying each customer’s needs and exceeding their expectations. Responsibilities
Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged. Empowering associates to create a simple, fresh and inspired shopping experience for every customer. Prioritizing and planning work activities, using time efficiently. Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions. Communicate company, department, and job‑specific information to associates, including information from board meetings and huddles. Ensure new associates are properly oriented to the department and understand the benefits of working. Support the Customer 1st team. Delegate work assignments that match associate responsibilities, providing clear direction and monitoring progress. Maintain punctuality for work and meetings, ensuring responsibilities are covered when absent. Execute action plans and daily priorities, including performance goals and best practices. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with procedures, identifying unsafe conditions, and notifying store management. Stay current with present, future, seasonal, and special ads. Promote corporate brands to customers and ensure associates are educated. Manage the scheduling of Deli associates to provide adequate department coverage. Provide actionable feedback to help teams and individuals grow. Help associates identify how their work aligns with key store initiatives. Communicate store and department priorities and goals, recognizing progress toward those goals. Maintain and explain product knowledge to allow associates and customers to have all resources necessary. Create and execute sales promotions in partnership with store management. Control supply expenses for the department, ensuring resources for associates and customers. Assist store management in preparing the store/department budget and conducting profit and loss reviews. Tend appropriately on all financial reports. Develop and implement a department business plan to achieve desired results. Supervise/coach Deli associates in the performance of their duties, perform performance reviews, provide feedback and reward associates. Work cooperatively in a high‑paced and sometimes stressful environment. Manage conflict in a reasonable, nonconfrontational and cooperative manner. Act with honesty and integrity regarding customer and business information. Follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodations. Qualifications
Effective communication/customer service skills. Knowledge of basic math. Ability to handle stressful situations. Ability to lead other associates. Flexibility in work schedule. Successful completion of basic and supervisory skills.
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