Person County Government
Communications Division Lieutenant
Person County Government, Roxboro, North Carolina, United States, 27574
Person County Government is seeking a highly skilled and motivated Communications Division Lieutenant to join its Emergency Communications team. This position performs intermediate technical and supervisory work on an assigned shift, overseeing and actively participating in the receipt, prioritization, and dispatching of law enforcement, fire, emergency medical services (EMS), and non-emergency calls for service. The Lieutenant ensures accurate call handling, timely dispatch, and effective coordination of emergency response resources to protect life and property.
The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.
Must possess a valid driver’s license and have an acceptable driving record per County policy.
This is a non-exempt position working 40 hours weekly/2080 hours annually and is eligible for overtime. The hours for Day Shift 6:00 AM to 6:00 PM and Night Shift 6:00 PM to 6:00 AM. Shift assignment is various and is not guaranteed.
Week 1- Work 2 days - off Monday & Tuesday ; work Wed & Thursday;
off Friday, Saturday, Sunday Week 2- Work 5 days- work Monday, Tuesday,
off Wednesday & Thursday ; work Friday, Saturday, Sunday Essential Functions
Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs or general information, identifies the locations of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit. Serves as a supervisor in the Communications Division, supervising telecommunicators, trains new employees; assigns, directs and inspects the work staff; disciplines, coaches, counsels and assists with the completing of employee evaluations on assigned personnel; ensures County guidelines are followed. Monitors communications center and related equipment; oversees the daily operation of communication equipment; troubleshoots mechanical issues and reports issues to the Telecommunications Captain or designee. Operates a variety of electronic equipment to maintain contact with Sheriff and Police personnel, multiple fire units and emergency rescue personnel, and other law enforcement units; dispatches officers to answer requests for assistance. Interviews callers to determine the nature of concern and provides information about the situation as it develops and/or background information from the DCI; provides pre-arrival medical instruction using EMD system. Operates terminal connected with the DCI to obtain driver’s history, vehicle registration data and criminal record information; checks warrants; runs vehicle inquiries and driver license history checks for law enforcement agencies. Maintains communications logs and reports including the nature of calls, actions taken, and the times involved. Monitors public and private fire and security alarm systems; activates monitors to dispatch volunteer agencies; transfers appropriate calls to state patrol. Monitors activities of law enforcement officers on patrol and makes radio contact to ensure safety; takes and transmits personal and departmental messages. Takes and transmits after hours calls for municipal utilities and county social services, mental health and animal control. Conducts periodic reviews on Fire, Police, Administrative and other calls into and out of the 911 Center. Performs administrative tasks that pertain to the operation and function of the Communications Division. Works in the communications center to receive calls during weather and other emergencies such as hurricanes, ice and snow; informs emergency response personnel, local hospitals, rest homes, nursing homes and County departments of severe weather warnings provided by National Weather Service and other agencies. Additional Job Duties
Performs routine maintenance of office equipment and work area. May be assigned to work the County’s Emergency Operation Center (EOC) and Mobile Command Post during emergencies or natural disasters. Performs other related duties as required. Desirable Experience and Education
Graduation from high school and public contact and customer service experience. Communications and dispatching experience preferred. or an equivalent combination of education and experience. Certification & Training Requirements
Certification as DCI Operator by State of North Carolina. Certification as a Telecommunicator by the State of North Carolina. Certifications as Emergency Medical Dispatcher by the International Academy of Emergency Dispatch within six months. Valid CPR Certification within three months. Certification with FEMA/EMI IC S 100, 200, 300, 700, 800 within probationary period. Obtain training and certification in selected leadership courses. Must report to work at the scheduled time during inclement or adverse weather conditions.
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off Friday, Saturday, Sunday Week 2- Work 5 days- work Monday, Tuesday,
off Wednesday & Thursday ; work Friday, Saturday, Sunday Essential Functions
Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs or general information, identifies the locations of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit. Serves as a supervisor in the Communications Division, supervising telecommunicators, trains new employees; assigns, directs and inspects the work staff; disciplines, coaches, counsels and assists with the completing of employee evaluations on assigned personnel; ensures County guidelines are followed. Monitors communications center and related equipment; oversees the daily operation of communication equipment; troubleshoots mechanical issues and reports issues to the Telecommunications Captain or designee. Operates a variety of electronic equipment to maintain contact with Sheriff and Police personnel, multiple fire units and emergency rescue personnel, and other law enforcement units; dispatches officers to answer requests for assistance. Interviews callers to determine the nature of concern and provides information about the situation as it develops and/or background information from the DCI; provides pre-arrival medical instruction using EMD system. Operates terminal connected with the DCI to obtain driver’s history, vehicle registration data and criminal record information; checks warrants; runs vehicle inquiries and driver license history checks for law enforcement agencies. Maintains communications logs and reports including the nature of calls, actions taken, and the times involved. Monitors public and private fire and security alarm systems; activates monitors to dispatch volunteer agencies; transfers appropriate calls to state patrol. Monitors activities of law enforcement officers on patrol and makes radio contact to ensure safety; takes and transmits personal and departmental messages. Takes and transmits after hours calls for municipal utilities and county social services, mental health and animal control. Conducts periodic reviews on Fire, Police, Administrative and other calls into and out of the 911 Center. Performs administrative tasks that pertain to the operation and function of the Communications Division. Works in the communications center to receive calls during weather and other emergencies such as hurricanes, ice and snow; informs emergency response personnel, local hospitals, rest homes, nursing homes and County departments of severe weather warnings provided by National Weather Service and other agencies. Additional Job Duties
Performs routine maintenance of office equipment and work area. May be assigned to work the County’s Emergency Operation Center (EOC) and Mobile Command Post during emergencies or natural disasters. Performs other related duties as required. Desirable Experience and Education
Graduation from high school and public contact and customer service experience. Communications and dispatching experience preferred. or an equivalent combination of education and experience. Certification & Training Requirements
Certification as DCI Operator by State of North Carolina. Certification as a Telecommunicator by the State of North Carolina. Certifications as Emergency Medical Dispatcher by the International Academy of Emergency Dispatch within six months. Valid CPR Certification within three months. Certification with FEMA/EMI IC S 100, 200, 300, 700, 800 within probationary period. Obtain training and certification in selected leadership courses. Must report to work at the scheduled time during inclement or adverse weather conditions.
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