City and County of Denver
Solid Waste Customer Service Agent
City and County of Denver, Denver, Colorado, United States, 80285
Solid Waste Customer Service Agent
Join to apply for the
Solid Waste Customer Service Agent
role at
City and County of Denver .
About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
A guaranteed life‑long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
New hires are typically brought into the organization between $20.76 and $26.00 per hour.
Location & Schedule In this position the expectation is to work on site at the Wastewater Management Building, 2000 W 3rd Ave, Denver CO 80223, 5 days a week. This position may have hybrid opportunities after the probationary period.
Who We Are & What You’ll Do The Department of Transportation and Infrastructure (DOTI) enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services.
Manages approximately 60 inbound phone calls daily. Ability to use 2‑way radio and respond to emails.
Explains and clarifies rules, processes, and procedures, answers questions, researches and resolves a variety of problems accurately within a defined scope.
Operates computer equipment to input accurate, valid, and complete data and examines and evaluates a variety of information to determine correctness, completeness, and adherence with requirements. Verifies and corrects information as needed.
Compiles, organizes, interprets, and communicates data and results concisely.
Typing and/or data entry with minimal errors.
Organizes and manages time effectively.
Handles customer complaints, providing appropriate solutions and alternatives within the time.
Performs other related duties as assigned.
What You’ll Bring We are seeking proactive individuals with a commitment to continuous process improvement and a meticulous attention to detail. The ideal candidate should be able to work independently with minimal guidance, while also thriving in collaborative environments.
Experience in Customer Service Field, Call Center, or Collections
Clerical and/or Data Entry Experience
Ability to multi‑task and work in a fast‑paced, call center environment
Proficiency working on a computer
Strong/confident phone contact handling skills and active listening
Familiarity with CRM systems and practices
Great communication skills/ability to adapt/respond to all types of communication
Great problem‑solving aptitude
Attention to detail
Bilingual Spanish/English desired
Previous experience with Salesforce, Rubicon and/or Zuora a plus
Required Minimum Qualifications
Education Requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Three (3) years customer service experience in a high‑volume call‑related environment or related administrative or clerical experience.
Education and Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
License/Certification Requirement: None.
Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real‑time captioning via CART, or disability‑related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Government Administration
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Solid Waste Customer Service Agent
role at
City and County of Denver .
About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
A guaranteed life‑long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
New hires are typically brought into the organization between $20.76 and $26.00 per hour.
Location & Schedule In this position the expectation is to work on site at the Wastewater Management Building, 2000 W 3rd Ave, Denver CO 80223, 5 days a week. This position may have hybrid opportunities after the probationary period.
Who We Are & What You’ll Do The Department of Transportation and Infrastructure (DOTI) enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services.
Manages approximately 60 inbound phone calls daily. Ability to use 2‑way radio and respond to emails.
Explains and clarifies rules, processes, and procedures, answers questions, researches and resolves a variety of problems accurately within a defined scope.
Operates computer equipment to input accurate, valid, and complete data and examines and evaluates a variety of information to determine correctness, completeness, and adherence with requirements. Verifies and corrects information as needed.
Compiles, organizes, interprets, and communicates data and results concisely.
Typing and/or data entry with minimal errors.
Organizes and manages time effectively.
Handles customer complaints, providing appropriate solutions and alternatives within the time.
Performs other related duties as assigned.
What You’ll Bring We are seeking proactive individuals with a commitment to continuous process improvement and a meticulous attention to detail. The ideal candidate should be able to work independently with minimal guidance, while also thriving in collaborative environments.
Experience in Customer Service Field, Call Center, or Collections
Clerical and/or Data Entry Experience
Ability to multi‑task and work in a fast‑paced, call center environment
Proficiency working on a computer
Strong/confident phone contact handling skills and active listening
Familiarity with CRM systems and practices
Great communication skills/ability to adapt/respond to all types of communication
Great problem‑solving aptitude
Attention to detail
Bilingual Spanish/English desired
Previous experience with Salesforce, Rubicon and/or Zuora a plus
Required Minimum Qualifications
Education Requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Three (3) years customer service experience in a high‑volume call‑related environment or related administrative or clerical experience.
Education and Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
License/Certification Requirement: None.
Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real‑time captioning via CART, or disability‑related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Government Administration
#J-18808-Ljbffr