Branch Coordinator - Telework

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.Owens & Minor teammate benefits include:* Medical, dental, and vision insurance, available on first working day* 401(k), eligibility after one year of service* Employee stock purchase plan* Tuition reimbursementThe anticipated salary range for this position is $19.60- $20.96 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.* Medical, dental, and vision insurance, available on first working day* 401(k), eligibility after one year of service* Employee stock purchase plan* Tuition reimbursement* Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.* Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.* Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.* Perform post-delivery work order confirmation and data entry.* Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.* Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes* Collect credit card/billing information as needed.* Assist with patient scheduling for delivery and pick up of equipment.* Carry out filing, and faxing records on a routine basis.* In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.* May perform outbound customer satisfaction calls to patients and referrals.* Performs other duties as required.* High school diploma or GED is required.* At least two years related experience in an office environment is preferred.* Good organizational skills.* Strong customer relations/problem solving.* Strong phone skills.* Strong interpersonal and teamwork skills.* Ability to multi-task effectively.* Ability to communicate effectively via phone using technology software electronically.* If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.Owens & Minor is in the process of divesting a portion of its business that will include roles in medical distribution and manufacturing. Accendra Health is the new parent company name for our existing Byram and Apria businesses. During this transition, our career site will feature opportunities for both Owens & Minor and Accendra Health.

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