Apria
Branch Coordinator - Telework
Location:
Hampton, VA (Remote Telework)
Company:
Apria Healthcare Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
Job Summary:
The purpose of this position is to offer support to the daily operations of the multiple branch offices specific to high acuity respiratory and pediatric population for ABC‑Apria CRS division. This role is eligible for telecommuting.
Salary:
Anticipated hourly range: $19.60 – $20.96. Compensation may vary based on experience, skills, education, and location.
Responsibilities
Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalating queries and concerns when necessary.
Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
Perform post‑delivery work order confirmation and data entry.
Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes.
Collect credit card/billing information as needed.
Assist with patient scheduling for delivery and pick up of equipment.
Carry out filing, and faxing records on a routine basis.
In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out‑of‑pocket expenses, handle payments.
May perform outbound customer satisfaction calls to patients and referrals.
Performs other duties as required.
Supervisory Responsibilities
N/A
Meets company minimum standard of Background Check
Education and Experience
High school diploma or GED is required.
At least two years related experience in an office environment is preferred.
Certificates, Licenses, Registrations
N/A
Skills, Knowledge and Abilities
Good organizational skills.
Strong customer relations/problem solving.
Strong phone skills.
Strong interpersonal and teamwork skills.
Ability to multi‑task effectively.
Ability to communicate effectively via phone using technology software electronically.
If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
Computer Skills
Microsoft Office programs.
Basic printing/faxing/scanning.
Language Skills
English (reading, writing, verbal).
Mathematical Skills
Basic Math Skills.
Preferred Qualifications
Knowledge of DOT/FDA Regulations.
Bilingual (reading, writing, verbal).
Previous interaction with the Public in a service management industry.
Physical Demands While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs.
Work Environment Work is performed remotely. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Seniority Level Entry level
Employment Type Full‑time
Job Function
Finance and Sales
Industries
Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, and Warehousing and Storage
Additional Information Referrals increase your chances of interviewing at Apria by 2x.
#J-18808-Ljbffr
Hampton, VA (Remote Telework)
Company:
Apria Healthcare Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
Job Summary:
The purpose of this position is to offer support to the daily operations of the multiple branch offices specific to high acuity respiratory and pediatric population for ABC‑Apria CRS division. This role is eligible for telecommuting.
Salary:
Anticipated hourly range: $19.60 – $20.96. Compensation may vary based on experience, skills, education, and location.
Responsibilities
Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalating queries and concerns when necessary.
Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
Perform post‑delivery work order confirmation and data entry.
Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes.
Collect credit card/billing information as needed.
Assist with patient scheduling for delivery and pick up of equipment.
Carry out filing, and faxing records on a routine basis.
In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out‑of‑pocket expenses, handle payments.
May perform outbound customer satisfaction calls to patients and referrals.
Performs other duties as required.
Supervisory Responsibilities
N/A
Meets company minimum standard of Background Check
Education and Experience
High school diploma or GED is required.
At least two years related experience in an office environment is preferred.
Certificates, Licenses, Registrations
N/A
Skills, Knowledge and Abilities
Good organizational skills.
Strong customer relations/problem solving.
Strong phone skills.
Strong interpersonal and teamwork skills.
Ability to multi‑task effectively.
Ability to communicate effectively via phone using technology software electronically.
If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
Computer Skills
Microsoft Office programs.
Basic printing/faxing/scanning.
Language Skills
English (reading, writing, verbal).
Mathematical Skills
Basic Math Skills.
Preferred Qualifications
Knowledge of DOT/FDA Regulations.
Bilingual (reading, writing, verbal).
Previous interaction with the Public in a service management industry.
Physical Demands While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs.
Work Environment Work is performed remotely. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Seniority Level Entry level
Employment Type Full‑time
Job Function
Finance and Sales
Industries
Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, and Warehousing and Storage
Additional Information Referrals increase your chances of interviewing at Apria by 2x.
#J-18808-Ljbffr