Transdev
Dispatcher
Transdev in El Monte, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Non-CBA Position
Competitive compensation package of minimum $20.16 ($41,932.80) – Maximum $21.22 ($44,137.60)
Benefits
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Other duties as required.
Qualifications
High School Diploma or GED; Technical Degree preferred.
3-5 years' experience dispatching.
Excellent verbal, interpersonal and customer service skills.
Problem solving and analytical skills.
Must be available to work on weekends, open availability preferred.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Work environment will be a combination of both indoors and outdoors.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Drug-free workplace: Applicants must be eligible to work in the United States without requiring sponsorship now or in the future, successfully pass a pre-employment drug screen, and meet any applicable background checks.
About Transdev Transdev operates transportation systems across the United States, maintaining vehicles and fleets to deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day with safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.
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Non-CBA Position
Competitive compensation package of minimum $20.16 ($41,932.80) – Maximum $21.22 ($44,137.60)
Benefits
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Other duties as required.
Qualifications
High School Diploma or GED; Technical Degree preferred.
3-5 years' experience dispatching.
Excellent verbal, interpersonal and customer service skills.
Problem solving and analytical skills.
Must be available to work on weekends, open availability preferred.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Work environment will be a combination of both indoors and outdoors.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Drug-free workplace: Applicants must be eligible to work in the United States without requiring sponsorship now or in the future, successfully pass a pre-employment drug screen, and meet any applicable background checks.
About Transdev Transdev operates transportation systems across the United States, maintaining vehicles and fleets to deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day with safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.
#J-18808-Ljbffr