NHS
Go back County Durham & Darlington NHS Foundation Trust
Ward Clerk The closing date is 19 January 2026
The Acute Medical Unit is a 40 bedded ward, receiving patients directly from A&E or from GPs with acute medical conditions. They are usually with us for a short period of time whilst their acute condition is being diagnosed, stabilised, monitoredand treated.
An opportunity has arisen for a full time Ward Clerk within County Durham & Darlington NHS Foundation Trust based at University Hospital North Durham.
The purpose of the role is to provide general clerical, administrative and reception duties to the Acute Medical Unit.
The successful applicant will be expected to work both as part of a team and to use their own initiative and work unsupervised to ensure the effective co‑ordination of duties.
Previous clerical experience and knowledge of the healthcare environment is essential.
Main duties of the job To provide administrative and clerical support to the Acute Medical Unit to facilitate the efficient functioning of the service.
Working 12 hours day shifts ensures continuity of care
Welcoming patients and visitors onto the Acute Medical Unitensuring a friendly, kind, caring introduction
Working along side a friendly welcoming team toensure patients receive the very best experience.
About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce
ALL
certificates stated essential in the person specification or you will not be able to complete pre‑employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester‑le‑Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under‑represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance onAI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up‑to‑date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years of as a HCA within the NHS for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).
Job responsibilities To undertake a full range of reception duties as requestedby line manager.
To liaise with consultants, secretaries and other support services to ensure that patient enquiries and appointments are dealt with in an efficient manner.
To deal with telephone and visitor enquiries; taking messages as appropriate and referring calls and enquiries to the most appropriate person.
To meet and greet all visitors to the department, ascertain the purpose of the visit whilst ensuring that confidentiality is always maintained.
Undertake the administration of admissions, transfers and discharge of patients in real time using the appropriate systems.
To participate in the validation of system data to ensure that the data held is up‑to‑date, accurate and recorded appropriately; to support the monitoring of the Trust targets and adherence to the varying policies and procedures; including VTE assessment and Electronic Discharge Letter monitoring.
To ensure work areas are kept clean, tidy, and welcoming at all times.
To contribute to prudent stock control/maintenance.
To be aware of resource constraints and the importance of working within budget.
Any other duty as requested by the nurse in charge of the department within the scope of the role.
Person Specification Qualifications
3 GCSE's including English and Maths
Special Requirements
Flexible, dependable, punctual, empathetic, tactful and sensitive.
Friendly persona.
Able to work as part of a team.
Able to use own initiative and work unsupervised.
Special Skills and Knowledge
Computer literacy and keyboard skills.
Organisational skills.
Ability to prioritise.
Understanding of data protection.
Excellent verbal and written communication skills.
Confident telephone manner.
Ability to understand medical terminology.
Ability to converse with all levels of authority.
Experience
Previous experience in a healthcare setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name County Durham & Darlington NHS Foundation Trust
#J-18808-Ljbffr
Ward Clerk The closing date is 19 January 2026
The Acute Medical Unit is a 40 bedded ward, receiving patients directly from A&E or from GPs with acute medical conditions. They are usually with us for a short period of time whilst their acute condition is being diagnosed, stabilised, monitoredand treated.
An opportunity has arisen for a full time Ward Clerk within County Durham & Darlington NHS Foundation Trust based at University Hospital North Durham.
The purpose of the role is to provide general clerical, administrative and reception duties to the Acute Medical Unit.
The successful applicant will be expected to work both as part of a team and to use their own initiative and work unsupervised to ensure the effective co‑ordination of duties.
Previous clerical experience and knowledge of the healthcare environment is essential.
Main duties of the job To provide administrative and clerical support to the Acute Medical Unit to facilitate the efficient functioning of the service.
Working 12 hours day shifts ensures continuity of care
Welcoming patients and visitors onto the Acute Medical Unitensuring a friendly, kind, caring introduction
Working along side a friendly welcoming team toensure patients receive the very best experience.
About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce
ALL
certificates stated essential in the person specification or you will not be able to complete pre‑employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester‑le‑Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under‑represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance onAI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up‑to‑date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years of as a HCA within the NHS for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).
Job responsibilities To undertake a full range of reception duties as requestedby line manager.
To liaise with consultants, secretaries and other support services to ensure that patient enquiries and appointments are dealt with in an efficient manner.
To deal with telephone and visitor enquiries; taking messages as appropriate and referring calls and enquiries to the most appropriate person.
To meet and greet all visitors to the department, ascertain the purpose of the visit whilst ensuring that confidentiality is always maintained.
Undertake the administration of admissions, transfers and discharge of patients in real time using the appropriate systems.
To participate in the validation of system data to ensure that the data held is up‑to‑date, accurate and recorded appropriately; to support the monitoring of the Trust targets and adherence to the varying policies and procedures; including VTE assessment and Electronic Discharge Letter monitoring.
To ensure work areas are kept clean, tidy, and welcoming at all times.
To contribute to prudent stock control/maintenance.
To be aware of resource constraints and the importance of working within budget.
Any other duty as requested by the nurse in charge of the department within the scope of the role.
Person Specification Qualifications
3 GCSE's including English and Maths
Special Requirements
Flexible, dependable, punctual, empathetic, tactful and sensitive.
Friendly persona.
Able to work as part of a team.
Able to use own initiative and work unsupervised.
Special Skills and Knowledge
Computer literacy and keyboard skills.
Organisational skills.
Ability to prioritise.
Understanding of data protection.
Excellent verbal and written communication skills.
Confident telephone manner.
Ability to understand medical terminology.
Ability to converse with all levels of authority.
Experience
Previous experience in a healthcare setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name County Durham & Darlington NHS Foundation Trust
#J-18808-Ljbffr