Tekgence Inc
Job Responsibilities
Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, Poly Endpoints, and Zoom video conferencing.
Diagnose and resolve video conferencing and event service incidents, including RMAs and hardware/software issues.
Process service requests within the Video and Event Services area.
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry‑standard meeting platforms.
Schedule, set up, and disconnect video conferences for internal and external meetings.
Collaborate with third‑party vendors to troubleshoot issues and perform root cause analysis.
Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services.
Job Details
Seniority level: Not Applicable
Employment type: Contract
Job function: Analyst
Industries: IT Services and IT Consulting
Location: Longmont, CO
#J-18808-Ljbffr
Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, Poly Endpoints, and Zoom video conferencing.
Diagnose and resolve video conferencing and event service incidents, including RMAs and hardware/software issues.
Process service requests within the Video and Event Services area.
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry‑standard meeting platforms.
Schedule, set up, and disconnect video conferences for internal and external meetings.
Collaborate with third‑party vendors to troubleshoot issues and perform root cause analysis.
Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services.
Job Details
Seniority level: Not Applicable
Employment type: Contract
Job function: Analyst
Industries: IT Services and IT Consulting
Location: Longmont, CO
#J-18808-Ljbffr