Cambridge International
IT Support Assistant – Top Secret Clearance | Vaihingen, Germany
Cambridge International, New Bremen, Ohio, United States
Cambridge International Systems, Inc.
Join a dynamic global team united by shared values: commitment, integrity, and perseverance. At Cambridge, you’ll work alongside top talent worldwide, tackling some of today’s most complex and critical challenges in defense and security.
We are currently seeking a Mid and Senior IT Support Assistant to support operations in Vaihingen, Germany. This is a full‑time OCONUS position requiring an active DoD Top Secret clearance, eligibility for NATO Indoctrination and TESA accreditation.
TESA certification provides significant tax exemptions for U.S. employees stationed in Germany — along with other great Cambridge provides benefits like housing, COLA, and dependent education reimbursements, etc.
What You’ll Do
Technical Support: Provide timely and effective troubleshooting, guidance, and solutions for technical issues related to computer hardware, software, network configurations, system/application access, and telecommunications systems via phone or self‑service ticketing system.
Problem Diagnosis: Analyze and identify technical issues by reviewing historical records and employing systematic troubleshooting techniques. Accurately isolate and resolve problems to ensure minimal downtime for customers.
Collaboration and Escalation: If necessary, route calls or issues to specialized product line specialists, system/application support teams, or external support vendors for resolution, ensuring clear communication and follow‑through until the issue is resolved.
Documentation and Tracking: Maintain detailed records of all customer interactions, technical issues, resolutions, and follow‑up actions. Update and manage tracking databases to ensure accurate documentation and service metrics.
Trend Analysis & Reporting: Proactively monitor and identify recurring issues or patterns of problems and communicate findings to management. Recommend solutions or improvements based on trends to reduce the occurrence of recurring issues.
Customer Satisfaction: Strive to provide excellent customer service by maintaining a professional and patient approach while resolving technical issues. Ensure that customers are fully informed about the status of their requests and solutions.
Continuous Improvement: Stay updated on the latest technologies and industry best practices. Contribute to the continuous improvement of support processes, tools, and customer service strategies.
What You’ll Bring Required Qualifications
Education & Experience:
Mid‑Level: Bachelor’s Degree and 1+ years of experience in DOD environment OR High School and 2+ years of experience in DOD environment
Senior‑Level: Bachelor’s Degree and 3+ years of experience in DOD environment OR High School and 5+ years of experience in DOD environment
Certifications: Security+ and/or CCNA, CCNP certifications.
Must have a current and active DoD Top Secret security clearance.
Proficient with modern IT tools and infrastructure technologies.
Travel & Passport Must have an active passport to support OCONUS travel and/or living requirements. Primarily an office‑based role in Vaihingen, Germany. Standard desk/computer work with flexibility for walking and movement on site.
Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday. Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc. May be required to travel short distances to offices/conference rooms and buildings on site. Employment is contingent upon successful background investigation. Drug screening may be required for federal contract compliance.
We believe in investing in our team—both professionally and personally:
Medical, dental, vision, life, accident, and critical illness insurance
401(k) immediate vesting and match
Paid time off and company holidays
Relocation assistance
Sign‑on and performance‑based bonuses
Employee referral program
Access to Tickets at Work, EAP, wellness initiatives, and more
Join Us If you're driven by mission, technology, and teamwork—we want to hear from you. Cambridge is growing, and this position is just one of many opportunities on our global team. Know someone perfect for the role? Referrals are welcome—both employees and non‑employees may qualify for a bonus.
Apply today and help shape the future of secure cloud computing for national security.
About Cambridge International Systems At Cambridge, innovation grows through diversity. We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive work environment for all. Learn more at www.cbridgeinc.com.
Invitation for Job Applicants to Self‑Identify as a U.S. Veteran
A “disabled veteran” is one of the following:
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
a person who was discharged or released from active duty because of a service‑connected disability.
A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self‑Identification of Disability Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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We are currently seeking a Mid and Senior IT Support Assistant to support operations in Vaihingen, Germany. This is a full‑time OCONUS position requiring an active DoD Top Secret clearance, eligibility for NATO Indoctrination and TESA accreditation.
TESA certification provides significant tax exemptions for U.S. employees stationed in Germany — along with other great Cambridge provides benefits like housing, COLA, and dependent education reimbursements, etc.
What You’ll Do
Technical Support: Provide timely and effective troubleshooting, guidance, and solutions for technical issues related to computer hardware, software, network configurations, system/application access, and telecommunications systems via phone or self‑service ticketing system.
Problem Diagnosis: Analyze and identify technical issues by reviewing historical records and employing systematic troubleshooting techniques. Accurately isolate and resolve problems to ensure minimal downtime for customers.
Collaboration and Escalation: If necessary, route calls or issues to specialized product line specialists, system/application support teams, or external support vendors for resolution, ensuring clear communication and follow‑through until the issue is resolved.
Documentation and Tracking: Maintain detailed records of all customer interactions, technical issues, resolutions, and follow‑up actions. Update and manage tracking databases to ensure accurate documentation and service metrics.
Trend Analysis & Reporting: Proactively monitor and identify recurring issues or patterns of problems and communicate findings to management. Recommend solutions or improvements based on trends to reduce the occurrence of recurring issues.
Customer Satisfaction: Strive to provide excellent customer service by maintaining a professional and patient approach while resolving technical issues. Ensure that customers are fully informed about the status of their requests and solutions.
Continuous Improvement: Stay updated on the latest technologies and industry best practices. Contribute to the continuous improvement of support processes, tools, and customer service strategies.
What You’ll Bring Required Qualifications
Education & Experience:
Mid‑Level: Bachelor’s Degree and 1+ years of experience in DOD environment OR High School and 2+ years of experience in DOD environment
Senior‑Level: Bachelor’s Degree and 3+ years of experience in DOD environment OR High School and 5+ years of experience in DOD environment
Certifications: Security+ and/or CCNA, CCNP certifications.
Must have a current and active DoD Top Secret security clearance.
Proficient with modern IT tools and infrastructure technologies.
Travel & Passport Must have an active passport to support OCONUS travel and/or living requirements. Primarily an office‑based role in Vaihingen, Germany. Standard desk/computer work with flexibility for walking and movement on site.
Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday. Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc. May be required to travel short distances to offices/conference rooms and buildings on site. Employment is contingent upon successful background investigation. Drug screening may be required for federal contract compliance.
We believe in investing in our team—both professionally and personally:
Medical, dental, vision, life, accident, and critical illness insurance
401(k) immediate vesting and match
Paid time off and company holidays
Relocation assistance
Sign‑on and performance‑based bonuses
Employee referral program
Access to Tickets at Work, EAP, wellness initiatives, and more
Join Us If you're driven by mission, technology, and teamwork—we want to hear from you. Cambridge is growing, and this position is just one of many opportunities on our global team. Know someone perfect for the role? Referrals are welcome—both employees and non‑employees may qualify for a bonus.
Apply today and help shape the future of secure cloud computing for national security.
About Cambridge International Systems At Cambridge, innovation grows through diversity. We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive work environment for all. Learn more at www.cbridgeinc.com.
Invitation for Job Applicants to Self‑Identify as a U.S. Veteran
A “disabled veteran” is one of the following:
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
a person who was discharged or released from active duty because of a service‑connected disability.
A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self‑Identification of Disability Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr