EyeSouth Partners
Retina Care Specialist of Florida offers state‑of‑the‑art vitreoretinal care. All physicians have trained at the most renowned retina and ophthalmology programs in the world, providing a comprehensive range of diagnostic procedures with a focus on eye disorders.
The Front Desk Associate provides exceptional patient service both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information required for billing and collecting patient accounts.
The Front Office Associate performs a variety of clerical and patient service duties to maintain an efficient flow of operations in the medical office. Responsibilities include answering multiple phone lines, scheduling appointments, assisting in processing medical record requests, entering patient demographic and insurance information, and accepting patient payments.
Responsibilities
Displays a high level of professionalism and gives superb customer service
Obtains and reviews patient demographic and insurance information for accuracy
Verifies insurance and collects copays, co‑insurance, and outstanding balances
Ensures all patient intake forms are signed and complete
Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
Schedules appointments
Processes medical record requests per policies and procedures
Coordinates with clinical staff to ensure an optimal patient experience
Education
High School Diploma or Equivalent Certificate
Required Skills
Minimum 2 years of experience in a medical office/health‑care setting
Minimum 2 years of health‑care insurance experience
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
The ability to learn quickly, retain training, problem‑solve and think independently
Preferred Skills
Understanding of medical terminology
Benefits
Medical
Dental
Vision
401k w/ Match
HSA/FSA
Telemedicine
Generous PTO package
Employee discounts and perks
Employee assistance program
Group life/AD&D
Short‑term disability insurance
Long‑term disability insurance
EyeSouth Partners is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Hospitals and Health Care
#J-18808-Ljbffr
The Front Desk Associate provides exceptional patient service both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information required for billing and collecting patient accounts.
The Front Office Associate performs a variety of clerical and patient service duties to maintain an efficient flow of operations in the medical office. Responsibilities include answering multiple phone lines, scheduling appointments, assisting in processing medical record requests, entering patient demographic and insurance information, and accepting patient payments.
Responsibilities
Displays a high level of professionalism and gives superb customer service
Obtains and reviews patient demographic and insurance information for accuracy
Verifies insurance and collects copays, co‑insurance, and outstanding balances
Ensures all patient intake forms are signed and complete
Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
Schedules appointments
Processes medical record requests per policies and procedures
Coordinates with clinical staff to ensure an optimal patient experience
Education
High School Diploma or Equivalent Certificate
Required Skills
Minimum 2 years of experience in a medical office/health‑care setting
Minimum 2 years of health‑care insurance experience
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
The ability to learn quickly, retain training, problem‑solve and think independently
Preferred Skills
Understanding of medical terminology
Benefits
Medical
Dental
Vision
401k w/ Match
HSA/FSA
Telemedicine
Generous PTO package
Employee discounts and perks
Employee assistance program
Group life/AD&D
Short‑term disability insurance
Long‑term disability insurance
EyeSouth Partners is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Hospitals and Health Care
#J-18808-Ljbffr