Arvest Bank
Job Summary
Under the supervision and guidance of the assigned manager, the Teller accepts and processes transactions from bank customers via personal contact, mail, and night deposit. The Teller identifies customer needs and refers them to product specialists, cross‑trains across the bank, and delivers exceptional customer service at all times.
Location 9701 E 31st St, Tulsa, OK 74146
Schedule Monday through Friday 7:30 am to 6:30 pm and alternating Saturdays 8:15 am to 1:30 pm.
Bilingual Requirements English and Spanish fluency is required.
Essential Duties & Responsibilities
Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
Accurately accept and process customer teller transactions, adhering to bank policies and procedures, including the customer identification program.
Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits and process branch and/or teller capture.
Prepare daily settlements of teller cash and proof transactions.
Using customer‑focused skills, explain policies and procedures to customers as applicable.
Balance the cash drawer to transactions daily.
May open new accounts if successfully completed FSR training.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes completing compliance training, adhering to internal procedures and controls, and reporting any suspicious customer or account activity.
Team Accountabilities
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
Promote professionalism at all times.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education and Experience
High school diploma or general education degree (GED) required.
Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.
Core Competencies
Must be able to arrive at work on time, work on site and have regular work attendance.
Must be able to work cooperatively with other co‑workers regardless of personality, presence or communication style.
Must be able to provide cordial customer service regardless of customer personality, presence or communication style.
Must be able to perform several tasks at once.
Must be able to work in a stressful atmosphere.
Must be able to rotate job tasks.
Must be able to occasionally work overtime.
Must be able to greet others cordially.
Must be able to coordinate multiple and changing priorities.
Must be able to verbally communicate with all other associates.
Must be able to operate telephone, scanner, copier and fax machines.
Must be able to move from department, division, or bank to department, division or bank to attend meetings.
Must be able to operate personal computer keyboard to create reports, schedules and other appropriate documentation.
Physical Demands Requires standing, walking, sitting, talking and hearing; occasionally reaching with hands and arms, stooping, kneeling or crouching, and lifting or moving up to 52 pounds. Requires close, distance and color vision and ability to adjust focus.
Work Environment The noise level is usually moderate.
Compensation Pay Range: $15.38 – $18.26 per hour.
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Location 9701 E 31st St, Tulsa, OK 74146
Schedule Monday through Friday 7:30 am to 6:30 pm and alternating Saturdays 8:15 am to 1:30 pm.
Bilingual Requirements English and Spanish fluency is required.
Essential Duties & Responsibilities
Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
Accurately accept and process customer teller transactions, adhering to bank policies and procedures, including the customer identification program.
Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits and process branch and/or teller capture.
Prepare daily settlements of teller cash and proof transactions.
Using customer‑focused skills, explain policies and procedures to customers as applicable.
Balance the cash drawer to transactions daily.
May open new accounts if successfully completed FSR training.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes completing compliance training, adhering to internal procedures and controls, and reporting any suspicious customer or account activity.
Team Accountabilities
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
Promote professionalism at all times.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education and Experience
High school diploma or general education degree (GED) required.
Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.
Core Competencies
Must be able to arrive at work on time, work on site and have regular work attendance.
Must be able to work cooperatively with other co‑workers regardless of personality, presence or communication style.
Must be able to provide cordial customer service regardless of customer personality, presence or communication style.
Must be able to perform several tasks at once.
Must be able to work in a stressful atmosphere.
Must be able to rotate job tasks.
Must be able to occasionally work overtime.
Must be able to greet others cordially.
Must be able to coordinate multiple and changing priorities.
Must be able to verbally communicate with all other associates.
Must be able to operate telephone, scanner, copier and fax machines.
Must be able to move from department, division, or bank to department, division or bank to attend meetings.
Must be able to operate personal computer keyboard to create reports, schedules and other appropriate documentation.
Physical Demands Requires standing, walking, sitting, talking and hearing; occasionally reaching with hands and arms, stooping, kneeling or crouching, and lifting or moving up to 52 pounds. Requires close, distance and color vision and ability to adjust focus.
Work Environment The noise level is usually moderate.
Compensation Pay Range: $15.38 – $18.26 per hour.
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