Granite Bank
Marketing + HR Support | Keeping Teams Aligned, Brands Consistent & People Engaged
Job Title:
Teller
Location:
Cold Spring
Reports To:
Retail Branch Manager
Employment Type:
Full-Time
Base pay range:
$15.00/hr - $20.00/hr
About Granite Bank:
Granite Bank is one of the fastest‑growing banks in Minnesota! We’re a locally owned community bank, and we’re growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it’s expanding our product line or having fun company events, we’re prepared to adapt to an ever‑changing industry while keeping our people first. Come join us!
Position Summary:
As a Teller, you’ll be working with bank customers in person and over the phone. You'll report to the Branch Manager, and your primary duties will include processing transactions, handling phone inquiries, and above all, ensuring a superior customer experience.
Key Responsibilities:
Provide exceptional customer service and create a welcoming atmosphere
Process transactions accurately and efficiently
Ensure cash drawer is in balance within assigned limits and is secure.
Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This also includes following bank‑wide policies and procedures.
Make recommendations for bank products and services based on the customer’s needs.
Professionally handle incoming calls and direct callers to the appropriate departments or individuals when necessary.
Actively listen to customer concerns and give prompt solutions.
Manage escalated customer issues with professionalism and efficiency
Collaborate with the Operations Manager and Customer Service team to implement customer feedback and improve overall service.
Additional duties as assigned.
Experience:
High school diploma or equivalent.
Proven experience in a customer service role, preferably in a banking environment.
Exceptional interpersonal skills with an ability to empathize and build rapport.
Strong attention to detail and mathematical proficiency
Ability to effectively manage multiple tasks in a fast‑paced environment.
Professional appearance and demeanor.
Detailed understanding of banking services and products.
Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and relevant software programs.
Granite Bank is an Equal Opportunity Employer
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance
Banking
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
Teller
Location:
Cold Spring
Reports To:
Retail Branch Manager
Employment Type:
Full-Time
Base pay range:
$15.00/hr - $20.00/hr
About Granite Bank:
Granite Bank is one of the fastest‑growing banks in Minnesota! We’re a locally owned community bank, and we’re growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it’s expanding our product line or having fun company events, we’re prepared to adapt to an ever‑changing industry while keeping our people first. Come join us!
Position Summary:
As a Teller, you’ll be working with bank customers in person and over the phone. You'll report to the Branch Manager, and your primary duties will include processing transactions, handling phone inquiries, and above all, ensuring a superior customer experience.
Key Responsibilities:
Provide exceptional customer service and create a welcoming atmosphere
Process transactions accurately and efficiently
Ensure cash drawer is in balance within assigned limits and is secure.
Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This also includes following bank‑wide policies and procedures.
Make recommendations for bank products and services based on the customer’s needs.
Professionally handle incoming calls and direct callers to the appropriate departments or individuals when necessary.
Actively listen to customer concerns and give prompt solutions.
Manage escalated customer issues with professionalism and efficiency
Collaborate with the Operations Manager and Customer Service team to implement customer feedback and improve overall service.
Additional duties as assigned.
Experience:
High school diploma or equivalent.
Proven experience in a customer service role, preferably in a banking environment.
Exceptional interpersonal skills with an ability to empathize and build rapport.
Strong attention to detail and mathematical proficiency
Ability to effectively manage multiple tasks in a fast‑paced environment.
Professional appearance and demeanor.
Detailed understanding of banking services and products.
Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and relevant software programs.
Granite Bank is an Equal Opportunity Employer
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance
Banking
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr