Westfield Bank
Base pay range
$18.00/hr - $26.00/hr
Position Summary Provides prompt and professional service to new and existing customers by handling day‑to‑day transactions which include but are not limited to processing deposits, withdrawals, and assisting with customer inquiries.
Essential Functions
Adheres to established Westfield Bank customer service standards.
Provides information regarding bank products to all potential customers, both retail and commercial.
Independently performs all teller transactions and related services.
Maintains security of cash drawer.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers' banking needs.
Assists in resolving customer problems as they arise.
May assist with balancing the ATM.
Assists customers with Safe Deposit.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to the position.
Assumes additional responsibilities as requested.
Competencies
Accountability
Customer Relations
Decision Making/Judgment
Job Knowledge
Quality
Education & Experience & Skills
High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.
Physical Demands Stand: F (Frequently)
Walk: F (Frequently)
Sit: O (Occasionally)
Handling / Fingering: C (Constantly)
Reach Outward: F (Frequently)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: O (Occasionally)
Squat or Kneel: F (Frequently)
Bend: F (Frequently)
Lift/Carry 10 lbs or less: F (Frequently)
Lift/Carry 11-20 lbs: F (Frequently)
Lift/Carry 21-50 lbs: O (Occasionally)
Lift/Carry 51-100 lbs: N (Not Applicable)
Lift/Carry over 100 lbs: N (Not Applicable)
Push/Pull 12 lbs or less: O (Occasionally)
Push/Pull 13-25 lbs: O (Occasionally)
Push/Pull 26-40 lbs: O (Occasionally)
Push/Pull 41-100 lbs: O (Occasionally)
Activity not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day).
Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day).
Occupation requires this activity more than 66% of the time (5.5+ hrs/day).
Other Physical Requirements: None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
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Position Summary Provides prompt and professional service to new and existing customers by handling day‑to‑day transactions which include but are not limited to processing deposits, withdrawals, and assisting with customer inquiries.
Essential Functions
Adheres to established Westfield Bank customer service standards.
Provides information regarding bank products to all potential customers, both retail and commercial.
Independently performs all teller transactions and related services.
Maintains security of cash drawer.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers' banking needs.
Assists in resolving customer problems as they arise.
May assist with balancing the ATM.
Assists customers with Safe Deposit.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to the position.
Assumes additional responsibilities as requested.
Competencies
Accountability
Customer Relations
Decision Making/Judgment
Job Knowledge
Quality
Education & Experience & Skills
High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.
Physical Demands Stand: F (Frequently)
Walk: F (Frequently)
Sit: O (Occasionally)
Handling / Fingering: C (Constantly)
Reach Outward: F (Frequently)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: O (Occasionally)
Squat or Kneel: F (Frequently)
Bend: F (Frequently)
Lift/Carry 10 lbs or less: F (Frequently)
Lift/Carry 11-20 lbs: F (Frequently)
Lift/Carry 21-50 lbs: O (Occasionally)
Lift/Carry 51-100 lbs: N (Not Applicable)
Lift/Carry over 100 lbs: N (Not Applicable)
Push/Pull 12 lbs or less: O (Occasionally)
Push/Pull 13-25 lbs: O (Occasionally)
Push/Pull 26-40 lbs: O (Occasionally)
Push/Pull 41-100 lbs: O (Occasionally)
Activity not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day).
Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day).
Occupation requires this activity more than 66% of the time (5.5+ hrs/day).
Other Physical Requirements: None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
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