TD Securities
Teller I (US) - Johnston, RI
Work Location:
Johnston, Rhode Island, United States of America
Hours:
40
Pay Details:
$21.00 - $26.25 USD
Line Of Business:
Personal & Commercial Banking
Job Description
Executes TD's brand promise to customers by consistently delivering a Legendary Customer experience in the Store.
Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
Processes cash transactions such as cashing checks, verifying currency, balancing cash drawers, and night deposits with a high level of accuracy.
Responds to and resolves customer inquiries and concerns using standard procedures, escalating to management as necessary.
Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
Understands customer preferences and educates customers on self‑service/digital options that meet their needs.
Acts as an advocate for the customer by conducting needs‑based conversations, offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
Ensures compliance with operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Verifies customers' identities by following customer authentication policies & procedures.
Balances cash drawers, ATMs, and Teller Cash Dispensers or Cash Recyclers as necessary.
Adheres to safe deposit box procedures/operations and guidelines.
Responsible for cash drawers and vaults, maintaining appropriate cash limits and securing cash at all times.
Ensures confidential customer information is securely stored throughout the day.
Understands the importance of and follows dual control.
Follows all security and audit measures to minimize potential loss.
Utilizes bank tools and processes to detect, address, and prevent fraud.
Expects to complete all required in‑classroom and online training by established due dates.
Education & Experience
High school diploma or GED.
6 months work‑related experience preferred; or equivalent through volunteering, education, military experience.
Ability to work during operating hours, including weekends, evenings, holidays.
Demonstrated customer service skills preferred.
Strong organizational skills.
Detail‑oriented.
Ability to function in a fast‑paced and changing environment.
Excellent communication skills with ability to be concise, clear, and consistent.
Physical Requirements When required: Sedentary work (frequent), perform multiple tasks continuously, operating standard office equipment continuously, responding quickly to sounds continuously, walking (frequent), standing (continuous). Lifting/carrying under 25 lbs. occasionally, over 25 lbs. occasionally. Other activities may include squatting, bending, kneeling, crawling, climbing, reaching overhead/forward, pushing, pulling, twisting, concentrating for long periods, applying common sense for standardized situations, reading/writing/comprehending instructions, adding, subtracting, multiplying and dividing—all continuous.
Accommodations / Equal Opportunity TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com, including your full name, preferred contact method, and the accommodation needed.
Seniority Level Entry level
Employment Type Full‑time
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Johnston, Rhode Island, United States of America
Hours:
40
Pay Details:
$21.00 - $26.25 USD
Line Of Business:
Personal & Commercial Banking
Job Description
Executes TD's brand promise to customers by consistently delivering a Legendary Customer experience in the Store.
Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
Processes cash transactions such as cashing checks, verifying currency, balancing cash drawers, and night deposits with a high level of accuracy.
Responds to and resolves customer inquiries and concerns using standard procedures, escalating to management as necessary.
Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
Understands customer preferences and educates customers on self‑service/digital options that meet their needs.
Acts as an advocate for the customer by conducting needs‑based conversations, offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
Ensures compliance with operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Verifies customers' identities by following customer authentication policies & procedures.
Balances cash drawers, ATMs, and Teller Cash Dispensers or Cash Recyclers as necessary.
Adheres to safe deposit box procedures/operations and guidelines.
Responsible for cash drawers and vaults, maintaining appropriate cash limits and securing cash at all times.
Ensures confidential customer information is securely stored throughout the day.
Understands the importance of and follows dual control.
Follows all security and audit measures to minimize potential loss.
Utilizes bank tools and processes to detect, address, and prevent fraud.
Expects to complete all required in‑classroom and online training by established due dates.
Education & Experience
High school diploma or GED.
6 months work‑related experience preferred; or equivalent through volunteering, education, military experience.
Ability to work during operating hours, including weekends, evenings, holidays.
Demonstrated customer service skills preferred.
Strong organizational skills.
Detail‑oriented.
Ability to function in a fast‑paced and changing environment.
Excellent communication skills with ability to be concise, clear, and consistent.
Physical Requirements When required: Sedentary work (frequent), perform multiple tasks continuously, operating standard office equipment continuously, responding quickly to sounds continuously, walking (frequent), standing (continuous). Lifting/carrying under 25 lbs. occasionally, over 25 lbs. occasionally. Other activities may include squatting, bending, kneeling, crawling, climbing, reaching overhead/forward, pushing, pulling, twisting, concentrating for long periods, applying common sense for standardized situations, reading/writing/comprehending instructions, adding, subtracting, multiplying and dividing—all continuous.
Accommodations / Equal Opportunity TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com, including your full name, preferred contact method, and the accommodation needed.
Seniority Level Entry level
Employment Type Full‑time
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