Blue Chip Talent
Overview
Recruiting Lead at Blue Chip Talent- Helping Business Analysts and Project Managers advance their careers and reach their goals We are seeking a Digital Support Specialist to provide external-facing application and product support for automotive dealers and retailers. This role supports digital tools used to drive vehicle sales, including websites, lead management systems, CRM-adjacent tools, and digital marketing platforms. You will be supporting SaaS or web-based digital products that own issues end-to-end and working directly with customers. Responsibilities
Troubleshooting digital sales and marketing platforms Managing and owning cases from intake through resolution Coordinating with vendors and internal teams to resolve complex issues Support Dealer websites and digital storefronts Act as the primary technical and product support contact for dealer customers and vendors Partner with vendors and internal teams to investigate and escalate product issues Utilize ticketing and CRM systems to track issues and identify trends Review and process lead credit or reimbursement requests when applicable Support product pilots, launches, and User Acceptance Testing (UAT) Required Skills
3+ years in a Dealer support role providing application support and digital support Automotive dealer support is a strong plus but not mandatory Comfortable supporting external customers, not internal employees CRM or lead management tools is needed Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technical and Vocational Training Get notified about new Customer Support Specialist jobs in
Livonia, MI .
#J-18808-Ljbffr
Recruiting Lead at Blue Chip Talent- Helping Business Analysts and Project Managers advance their careers and reach their goals We are seeking a Digital Support Specialist to provide external-facing application and product support for automotive dealers and retailers. This role supports digital tools used to drive vehicle sales, including websites, lead management systems, CRM-adjacent tools, and digital marketing platforms. You will be supporting SaaS or web-based digital products that own issues end-to-end and working directly with customers. Responsibilities
Troubleshooting digital sales and marketing platforms Managing and owning cases from intake through resolution Coordinating with vendors and internal teams to resolve complex issues Support Dealer websites and digital storefronts Act as the primary technical and product support contact for dealer customers and vendors Partner with vendors and internal teams to investigate and escalate product issues Utilize ticketing and CRM systems to track issues and identify trends Review and process lead credit or reimbursement requests when applicable Support product pilots, launches, and User Acceptance Testing (UAT) Required Skills
3+ years in a Dealer support role providing application support and digital support Automotive dealer support is a strong plus but not mandatory Comfortable supporting external customers, not internal employees CRM or lead management tools is needed Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technical and Vocational Training Get notified about new Customer Support Specialist jobs in
Livonia, MI .
#J-18808-Ljbffr