Baptist Health
Healthcare Call Center Representative - H&V page is loaded## Healthcare Call Center Representative - H&Vlocations:
Lexington, KYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R24079722**Summary****Job Description:*****Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2525 Harrodsburg Rd, Lexington, KY 40504.*** **Position Responsibilities*** Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.* Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.* Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.* Indexes medical records according to defined processes.* Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.* Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.* Demonstrates strong telephone communication and etiquette skills.* Maintain composure during moments of stress and maintain a helpful disposition at all times.* **Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.****Minimum Education, Training, and Experience Required*** High School Diploma or equivalent.* Strong computer skills.* Strong research and problem-solving abilities.* Must be able to successfully pass a thorough background check and drug screen.* **Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.****Work Experience****Education**### *If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!*### Baptist Health is an *Equal Employment Opportunity* employer.[](blob:https://bhs.wd1.myworkdayjobs.com/64d83299-63ba-4fac-86ec-608c6dfac178)0:00 / 2:44 #J-18808-Ljbffr
Lexington, KYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R24079722**Summary****Job Description:*****Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2525 Harrodsburg Rd, Lexington, KY 40504.*** **Position Responsibilities*** Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.* Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.* Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.* Indexes medical records according to defined processes.* Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.* Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.* Demonstrates strong telephone communication and etiquette skills.* Maintain composure during moments of stress and maintain a helpful disposition at all times.* **Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.****Minimum Education, Training, and Experience Required*** High School Diploma or equivalent.* Strong computer skills.* Strong research and problem-solving abilities.* Must be able to successfully pass a thorough background check and drug screen.* **Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.****Work Experience****Education**### *If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!*### Baptist Health is an *Equal Employment Opportunity* employer.[](blob:https://bhs.wd1.myworkdayjobs.com/64d83299-63ba-4fac-86ec-608c6dfac178)0:00 / 2:44 #J-18808-Ljbffr