Planet Fitness
Overnight Front Desk Associate at Planet Fitness.
Planet Fitness is committed to creating a welcoming, judgement‑free environment. We are one of the largest fitness franchises and operate over 2,000 clubs across the United States. Joining the PF family means being part of a culture built on strong values, a supportive team, and a commitment to the health and wellbeing of our community.
Who You Are You bring a positive, upbeat attitude and an enthusiastic desire to help members feel welcome in our Judgement Free Zone®. You are punctual, reliable, and possess strong communication skills. You handle interactions with diplomacy, respect others, and can listen and empathise. You are quick to learn and apply new knowledge from training, inspiring and motivating others to achieve their fitness goals.
About the Overnight Front Desk Associate Role As an Overnight Front Desk Associate, you will deliver exceptional customer service to members, prospective members and guests, ensuring a “Judgement Free” member experience. Your daily responsibilities include:
Greet members/guests as they enter and exit the club; assist with questions or concerns as they check in.
Promote our Judgement Free Zone® by engaging members on the floor and supporting their fitness journeys while upholding club policies.
Resolve member concerns and, when needed, elevate to a Manager.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership related functions such as sign‑ups, billing updates, cancellations, collecting unpaid balances and transferring memberships.
Conduct prospective member calls and tours; assess membership needs.
Execute retail transactions accurately, achieving sales goals.
Perform cleaning and sanitizing of exercise equipment and Black Card spa amenities, ensuring all areas remain clean and safe.
Maintain restrooms and communal spaces, following the scheduled cleaning routine.
Conduct comprehensive walk‑throughs of the club, quickly addressing safety or cleanliness issues.
Address maintenance and facility concerns such as broken equipment or other hazards.
About Your Qualifications
6‑12 months of customer service experience preferred.
Minimum age 18 years.
Willingness to obtain CPR/AED certification (training provided).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club.
Continual in‑person or telephone communication.
Ability to lift up to 75 pounds.
Exposure to toxic chemicals during shift.
Frequent cleaning and sanitizing tasks.
Requires bending, twisting, and other movements to accomplish work duties.
More Reasons to Join Planet Fitness
Medical, Dental, and Vision Insurance*
Paid vacation, sick time, & holiday pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Team‑building competitions and social events
**Certain benefits are for full‑time employees only.
E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following applicable policies and protocols, reporting unsafe conditions or at‑risk behaviours to leadership, and conducting work in a safe manner.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Wellness and Fitness Services
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Planet Fitness is committed to creating a welcoming, judgement‑free environment. We are one of the largest fitness franchises and operate over 2,000 clubs across the United States. Joining the PF family means being part of a culture built on strong values, a supportive team, and a commitment to the health and wellbeing of our community.
Who You Are You bring a positive, upbeat attitude and an enthusiastic desire to help members feel welcome in our Judgement Free Zone®. You are punctual, reliable, and possess strong communication skills. You handle interactions with diplomacy, respect others, and can listen and empathise. You are quick to learn and apply new knowledge from training, inspiring and motivating others to achieve their fitness goals.
About the Overnight Front Desk Associate Role As an Overnight Front Desk Associate, you will deliver exceptional customer service to members, prospective members and guests, ensuring a “Judgement Free” member experience. Your daily responsibilities include:
Greet members/guests as they enter and exit the club; assist with questions or concerns as they check in.
Promote our Judgement Free Zone® by engaging members on the floor and supporting their fitness journeys while upholding club policies.
Resolve member concerns and, when needed, elevate to a Manager.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership related functions such as sign‑ups, billing updates, cancellations, collecting unpaid balances and transferring memberships.
Conduct prospective member calls and tours; assess membership needs.
Execute retail transactions accurately, achieving sales goals.
Perform cleaning and sanitizing of exercise equipment and Black Card spa amenities, ensuring all areas remain clean and safe.
Maintain restrooms and communal spaces, following the scheduled cleaning routine.
Conduct comprehensive walk‑throughs of the club, quickly addressing safety or cleanliness issues.
Address maintenance and facility concerns such as broken equipment or other hazards.
About Your Qualifications
6‑12 months of customer service experience preferred.
Minimum age 18 years.
Willingness to obtain CPR/AED certification (training provided).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club.
Continual in‑person or telephone communication.
Ability to lift up to 75 pounds.
Exposure to toxic chemicals during shift.
Frequent cleaning and sanitizing tasks.
Requires bending, twisting, and other movements to accomplish work duties.
More Reasons to Join Planet Fitness
Medical, Dental, and Vision Insurance*
Paid vacation, sick time, & holiday pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Team‑building competitions and social events
**Certain benefits are for full‑time employees only.
E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following applicable policies and protocols, reporting unsafe conditions or at‑risk behaviours to leadership, and conducting work in a safe manner.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Wellness and Fitness Services
#J-18808-Ljbffr