Sanford Health
Patient Access Representative | Pulmonary Clinic | 40 hrs/week
Sanford Health, Sioux Falls, South Dakota, United States, 57102
Patient Access Representative | Pulmonary Clinic | 40 hrs/week
Facility:
Medical Building 2
Location:
Sioux Falls, SD
Address:
1205 S Grange Ave, Sioux Falls, SD 57105, USA
Shift:
Day
Job Schedule:
Full time
Weekly Hours:
40.00
Salary Range:
$16.25 - $23.00
Department Details:
This position’s hours will be Monday through Friday, roughly 8:00 am until 5:00 pm, with Fridays being off at noon. The employee will work in our Pulmonology and Infectious Disease clinics and will include both front‑desk work directly with patients as well as being a part of our Call Center on a rotating basis.
Job Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. Being the first point of contact, you will have the opportunity to create a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
REGISTRATION
Greet patients & verify demographics
Creating, scanning & routing documents or electronic forms
Inform patients about the document and capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collect co‑payments, pre‑payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre‑authorization
Arrange interpreter services
Check patients in/out
Operate multi‑line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Additional Duties May Include
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes
Qualifications High school diploma or equivalent preferred. Post‑secondary education helpful.
One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired.
May require BLS for certain locations and/or settings.
Benefits Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit
Sanford Total Rewards .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or email talent@sanfordhealth.org.
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Req Number:
R‑0245716
Job Function:
Revenue Cycle
#J-18808-Ljbffr
Medical Building 2
Location:
Sioux Falls, SD
Address:
1205 S Grange Ave, Sioux Falls, SD 57105, USA
Shift:
Day
Job Schedule:
Full time
Weekly Hours:
40.00
Salary Range:
$16.25 - $23.00
Department Details:
This position’s hours will be Monday through Friday, roughly 8:00 am until 5:00 pm, with Fridays being off at noon. The employee will work in our Pulmonology and Infectious Disease clinics and will include both front‑desk work directly with patients as well as being a part of our Call Center on a rotating basis.
Job Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. Being the first point of contact, you will have the opportunity to create a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
REGISTRATION
Greet patients & verify demographics
Creating, scanning & routing documents or electronic forms
Inform patients about the document and capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collect co‑payments, pre‑payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre‑authorization
Arrange interpreter services
Check patients in/out
Operate multi‑line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Additional Duties May Include
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes
Qualifications High school diploma or equivalent preferred. Post‑secondary education helpful.
One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired.
May require BLS for certain locations and/or settings.
Benefits Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit
Sanford Total Rewards .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or email talent@sanfordhealth.org.
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Req Number:
R‑0245716
Job Function:
Revenue Cycle
#J-18808-Ljbffr