Sanford Health
Patient Access Representative | Family Medicine | 40 hrs/week
Sanford Health, Sioux Falls, South Dakota, United States, 57102
Patient Access Representative | Family Medicine | 40 hrs/week
Join to apply for the
Patient Access Representative | Family Medicine | 40 hrs/week
role at
Sanford Health
Location Facility:
26th & Sycamore Clinic Address:
4405 E 26th St, Sioux Falls, SD 57103, USA City:
Sioux Falls, SD Shift:
Day Job Schedule:
Full time Weekly Hours:
40.00 Salary Range:
$16.25 - $23.00
Job Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
Responsibilities
Greet patients & verify demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establish financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
Collect co-payments, pre-payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre‑authorization
Arrange interpreter services
Check patients in/out
Operate multi‑line phone
Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiate & collaborate on patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties such as making copies or sending faxes
Qualifications High school diploma or equivalent preferred; post‑secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired. May require BLS for certain locations and/or settings.
Benefits Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request accommodation for help with your online application, please call 1‑877‑673‑0854 or send an email to talent@sanfordhealth.org. Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Job Details Req Number:
R‑0245348 Job Function:
Revenue Cycle Seniority level:
Entry level Employment type:
Full‑time
#J-18808-Ljbffr
Patient Access Representative | Family Medicine | 40 hrs/week
role at
Sanford Health
Location Facility:
26th & Sycamore Clinic Address:
4405 E 26th St, Sioux Falls, SD 57103, USA City:
Sioux Falls, SD Shift:
Day Job Schedule:
Full time Weekly Hours:
40.00 Salary Range:
$16.25 - $23.00
Job Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
Responsibilities
Greet patients & verify demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establish financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
Collect co-payments, pre-payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre‑authorization
Arrange interpreter services
Check patients in/out
Operate multi‑line phone
Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiate & collaborate on patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties such as making copies or sending faxes
Qualifications High school diploma or equivalent preferred; post‑secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired. May require BLS for certain locations and/or settings.
Benefits Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request accommodation for help with your online application, please call 1‑877‑673‑0854 or send an email to talent@sanfordhealth.org. Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Job Details Req Number:
R‑0245348 Job Function:
Revenue Cycle Seniority level:
Entry level Employment type:
Full‑time
#J-18808-Ljbffr