The Andersons
Customer Service Representative I - PART TIME
The Andersons, Fremont, Ohio, United States, 43420
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Job Description: Position Overview About The Andersons, Inc. The Andersons, Inc., is a diversified company rooted in agriculture that conducts business in the agribusiness and renewables sectors. Guided by its Statement of Principles, The Andersons is committed to providing extraordinary service to its customers, helping its employees improve, supporting its communities, and increasing the value of the company. For more information, please visit www.andersonsinc.com.
This position is responsible for providing extraordinary customer service at our Fremont, OH Farm Center by using a working knowledge of company products and programs, corresponding effectively in all customer interactions, working closely with team members and internal stakeholders, and fulfilling administrative duties associated with the role.
Shift/Schedule First Shift hours - FLEXIBLE PART TIME SCHEDULE
Monday-Friday
Key Responsibilities
Provides timely and accurate information to incoming customer order and product knowledge requests.
Processes customer orders/changes according to established department policies and procedures.
Performs administrative functions related to orders and serving customers. Depending upon assigned location, those functions could include loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic shipping/receiving administration, basic accounting duties, preparation of invoices, price quotes.
Provides timely feedback to the company regarding service failures or customer concerns.
Confers with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized.
What is expected of you and others at this level
Has developed knowledge and skills through job related training or considerable experience
Often entry level for those with work experience in relevant areas
Works within established procedure with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations; assesses each using standard procedures and makes sound decisions
Minimum Qualifications & Skills
High School Diploma or GED equivalent required
2-4 years’ relevant experience required
This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols, policies, procedures and consistent with the spirit and philosophy of The Andersons’ Statement of Principles.
Note:
The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. The Andersons, Inc. is a Drug-Free Workplace. The Andersons, Inc. is an EO employer – M/F/Veteran/Disability/Gender Identity/Sexual Orientation.
Note:
The Andersons, Inc. conducts drug, alcohol and/or medical testing of applicants and employees based on type of position. A copy of our testing policy is available by contacting the HR Department at talentacquisition@andersonsinc.com.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
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Job Description: Position Overview About The Andersons, Inc. The Andersons, Inc., is a diversified company rooted in agriculture that conducts business in the agribusiness and renewables sectors. Guided by its Statement of Principles, The Andersons is committed to providing extraordinary service to its customers, helping its employees improve, supporting its communities, and increasing the value of the company. For more information, please visit www.andersonsinc.com.
This position is responsible for providing extraordinary customer service at our Fremont, OH Farm Center by using a working knowledge of company products and programs, corresponding effectively in all customer interactions, working closely with team members and internal stakeholders, and fulfilling administrative duties associated with the role.
Shift/Schedule First Shift hours - FLEXIBLE PART TIME SCHEDULE
Monday-Friday
Key Responsibilities
Provides timely and accurate information to incoming customer order and product knowledge requests.
Processes customer orders/changes according to established department policies and procedures.
Performs administrative functions related to orders and serving customers. Depending upon assigned location, those functions could include loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic shipping/receiving administration, basic accounting duties, preparation of invoices, price quotes.
Provides timely feedback to the company regarding service failures or customer concerns.
Confers with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized.
What is expected of you and others at this level
Has developed knowledge and skills through job related training or considerable experience
Often entry level for those with work experience in relevant areas
Works within established procedure with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations; assesses each using standard procedures and makes sound decisions
Minimum Qualifications & Skills
High School Diploma or GED equivalent required
2-4 years’ relevant experience required
This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols, policies, procedures and consistent with the spirit and philosophy of The Andersons’ Statement of Principles.
Note:
The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. The Andersons, Inc. is a Drug-Free Workplace. The Andersons, Inc. is an EO employer – M/F/Veteran/Disability/Gender Identity/Sexual Orientation.
Note:
The Andersons, Inc. conducts drug, alcohol and/or medical testing of applicants and employees based on type of position. A copy of our testing policy is available by contacting the HR Department at talentacquisition@andersonsinc.com.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
#J-18808-Ljbffr