CSN Collision
Founded in 1976, Kenneth's Car Care has proudly served as the largest independently owned body and mechanic shop in the city of Kingwood. Our commitment to quality repairs and outstanding customer service has made us a trusted name in the community.
We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, helping guide them through the repair process while ensuring a positive and professional experience from start to finish. You will support communication between customers, technicians, and insurance partners to keep repairs moving smoothly.
Key Responsibilities
Greet customers in person and over the phone, providing a welcoming and professional first impression
Serve as the main point of contact for customers throughout the repair process, answering questions and providing updates on repair status
Schedule appointments, coordinate vehicle drop‑offs and pick‑ups, and manage daily workflow at the front desk
Communicate repair timelines, basic repair information, and next steps clearly and accurately to customers
Liaise with estimators, technicians, and insurance companies to ensure smooth information flow and timely service
Maintain accurate customer records, repair documentation, and communication notes
Handle customer concerns with professionalism and work toward timely resolution
Deliver exceptional customer service to build trust, loyalty, and long‑term relationships
Requirements
High school diploma or equivalent required
Previous experience in customer service, administrative support, or an automotive‑related environment is preferred
Strong communication and interpersonal skills with a customer‑first mindset
Excellent organizational skills and the ability to multitask in a fast‑paced environment
Basic understanding of automotive repair processes is an asset but not required
Proficiency with computers and office software; experience with shop management or estimating systems is a plus
Valid driver’s license and a clean driving record preferred
Benefits
Competitive pay and benefits
Friendly, team‑oriented work environment
Opportunity to play a key role in our continued success
Seniority level: Entry level | Employment type: Full‑time | Job function: Customer Service.
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We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, helping guide them through the repair process while ensuring a positive and professional experience from start to finish. You will support communication between customers, technicians, and insurance partners to keep repairs moving smoothly.
Key Responsibilities
Greet customers in person and over the phone, providing a welcoming and professional first impression
Serve as the main point of contact for customers throughout the repair process, answering questions and providing updates on repair status
Schedule appointments, coordinate vehicle drop‑offs and pick‑ups, and manage daily workflow at the front desk
Communicate repair timelines, basic repair information, and next steps clearly and accurately to customers
Liaise with estimators, technicians, and insurance companies to ensure smooth information flow and timely service
Maintain accurate customer records, repair documentation, and communication notes
Handle customer concerns with professionalism and work toward timely resolution
Deliver exceptional customer service to build trust, loyalty, and long‑term relationships
Requirements
High school diploma or equivalent required
Previous experience in customer service, administrative support, or an automotive‑related environment is preferred
Strong communication and interpersonal skills with a customer‑first mindset
Excellent organizational skills and the ability to multitask in a fast‑paced environment
Basic understanding of automotive repair processes is an asset but not required
Proficiency with computers and office software; experience with shop management or estimating systems is a plus
Valid driver’s license and a clean driving record preferred
Benefits
Competitive pay and benefits
Friendly, team‑oriented work environment
Opportunity to play a key role in our continued success
Seniority level: Entry level | Employment type: Full‑time | Job function: Customer Service.
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