Front Office Assistant

Position Summary The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.

Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

Education: High School or GED equivalent

Customer service experience

Typing, filing, telephone skills

Basic Microsoft application proficiency

Excellent Customer Service skills

Preferred Qualifications

Basic knowledge of medical terminology, ICD-10 and CPT codes

Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Hospitals and Health Care

Pay: $17.67 - $19.63 per hour (Hourly position)

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