Front Office Assistant Job at OSF HealthCare in Princeton

Position Summary The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients. Qualifications Education: High School or GED equivalent Customer service experience Typing, filing, telephone skills Basic Microsoft application proficiency Excellent Customer Service skills Preferred Qualifications Basic knowledge of medical terminology, ICD-10 and CPT codes Electronic Medical Record experience OSF HealthCare is an Equal Opportunity Employer. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industry: Hospitals and Health Care Pay: $17.67 - $19.63 per hour (Hourly position) #J-18808-Ljbffr