HireTalent
Overview
Description: Job Title: Customer Service Rep
Location: Urbandale
Rate: ***
Remote or Onsite: Remote
Active Licensing Requirements:
All of these are required: CA, MI, NY, IN, FL, MA
They need to be licensed in at least 3 of these: NJ, OH, MD, PA, VA, CT
We would require the temps to pull an NIPR report and provide that to us as provide of their licensing in the required states above. https://nipr.com/products-and-services/producer-database
Job Details Mercer is seeking candidates for the following position to support our Urbandale location:
Customer Service Representative - Benefits Counselor
What can you expect?
This is a customer service contact center position with structured scheduling
You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people
You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities
You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance
What is in it for you?
You will work in an exciting environment with a reputable company and receive paid training
We will count on you to:
Handle inbound telephone calls and document all interactions in SalesForce
Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email
Research customer inquiries and follow up with customers as needed via email or outbound phone calls
Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
Request additional/missing information from the customer via written or verbal communication
Document client issues and escalate issues to appropriate parties to resolve
Ability to troubleshoot basic website errors/questions
Assist with enrolling customers in various life and health products
Ability and flexibility of working a scheduled day
Assisting customer with payments and payment related questions
Assisting customers with the claims and claims related processing
What you need to have:
HS diploma or equivalent
At least 1 year of proven customer service or sales experience
At least 6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
Basic computer troubleshooting skills
Strong oral and written communication skills
What makes you stand out:
Bachelor’s degree
Prior call center experience
Bilingual (Fluent in Spanish and English, both written and verbal)
Currently hold an active Life and Health License
Previous experience with Group Universal Life, Medical, Dental, Vision, Accident or Critical Illness products
#J-18808-Ljbffr
Location: Urbandale
Rate: ***
Remote or Onsite: Remote
Active Licensing Requirements:
All of these are required: CA, MI, NY, IN, FL, MA
They need to be licensed in at least 3 of these: NJ, OH, MD, PA, VA, CT
We would require the temps to pull an NIPR report and provide that to us as provide of their licensing in the required states above. https://nipr.com/products-and-services/producer-database
Job Details Mercer is seeking candidates for the following position to support our Urbandale location:
Customer Service Representative - Benefits Counselor
What can you expect?
This is a customer service contact center position with structured scheduling
You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people
You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities
You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance
What is in it for you?
You will work in an exciting environment with a reputable company and receive paid training
We will count on you to:
Handle inbound telephone calls and document all interactions in SalesForce
Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email
Research customer inquiries and follow up with customers as needed via email or outbound phone calls
Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
Request additional/missing information from the customer via written or verbal communication
Document client issues and escalate issues to appropriate parties to resolve
Ability to troubleshoot basic website errors/questions
Assist with enrolling customers in various life and health products
Ability and flexibility of working a scheduled day
Assisting customer with payments and payment related questions
Assisting customers with the claims and claims related processing
What you need to have:
HS diploma or equivalent
At least 1 year of proven customer service or sales experience
At least 6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
Basic computer troubleshooting skills
Strong oral and written communication skills
What makes you stand out:
Bachelor’s degree
Prior call center experience
Bilingual (Fluent in Spanish and English, both written and verbal)
Currently hold an active Life and Health License
Previous experience with Group Universal Life, Medical, Dental, Vision, Accident or Critical Illness products
#J-18808-Ljbffr